Who we are
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We've scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity
Flywire is seeking a strategic and detail-oriented Payment Operations Associate, Data Operations. You will play a pivotal role in scaling our payment architecture, ensuring the flawless execution of high-volume international and domestic transactions.
This isn't just about managing data. It's about owning the integrity of our payment ecosystem. You will act as the bridge between global banking partners, compliance teams and our users, driving efficiency and minimising friction in a fast-paced fintech environment.
Responsibilities
•Helping to successfully process growing volume of international and domestic payments
•Verify beneficiary account details to ensure they are accurate and adhere to AML regulations and internal policies
•Working closely with payment partners and banks to identify and resolve payment issues promptly
•Identify and report processing inefficiencies and help to resolve
•Review, improve and maintain payment formatting rules to reduce payment issues
•Work closely with Compliance team to review and improve internal policies to reduce friction in the AML process
•Communicate with payers directly via email and call to resolve issues and prevent delays
Here's What We're Looking For
•Undergraduate Degree along with an interest in financial services or operations
•Deadline focussed with strong organisational skills and exceptional attention to detail
•Fluent English, written and spoken, other languages are an advantage
•Possess a willingness and eagerness to learn
•Ability to work independently and drive projects to completion in a fast-paced environment
•Excellent analytical and computer skills including proficiency in Excel and other online tools (Google Apps, etc.)
•Passion for problem solving and helping customers
•Highly effective communication skills
•A positive, can-do attitude, motivated to drive ongoing, continuous improvement
•Experience in finance, banking operations or transactional reconciliation is an advantage
What We Offer
•Competitive compensation
•Employee Stock Purchase Plan (ESPP)
•Competitive time off
•Work with brilliant people globally. Learn more about their journeys by checking out #InsideFlywire on social media
•Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
•Be a meaningful part in our success - every FlyMate makes an impact
•Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)
Throughout the process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions.
