Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.
The Role
As a Design Ops Associate, you'll help create the structure, tools, and processes that enable design teams to do their best work. Rather than creating design deliverables yourself, you'll focus on improving how design work is planned, coordinated, tracked, and delivered across projects and teams. This role balances operational planning with day-to-day execution, helping designers spend more time solving customer problems and less time navigating process challenges.
You'll work closely with designers, product teams, engineers, and delivery partners to support the successful execution of design initiatives. Your work will help create visibility into priorities, timelines, dependencies, and outcomes, enabling teams to collaborate more effectively and make informed decisions.
This is an excellent opportunity for someone interested in design operations, programme coordination, process improvement, and the ways design teams operate within large organisations. You'll gain exposure to design systems, digital product development, experience design practices, and portfolio management while building valuable operational and consulting skills that can support multiple career paths.
What you will do
Enable effective design delivery
•Support planning activities for design projects, including intake, prioritisation, scheduling, and resource coordination
•Help maintain processes that enable consistent and high-quality delivery across design initiatives
•Track milestones, dependencies, and deliverables to help teams stay aligned and informed
•Prepare reports and updates that provide visibility into project status, priorities, and risks
Coordinate across teams
•Facilitate collaboration between design, product, engineering, and delivery teams
•Support briefing, planning, and review activities for design work
•Ensure stakeholders have access to accurate and timely information about design initiatives
•Help manage communication flows related to project timelines, dependencies, and key decisions
Improve operational effectiveness
•Identify gaps, bottlenecks, or inefficiencies in the design workflow
•Document and maintain processes, templates, tools, and operational guidelines
•Support continuous improvement initiatives that simplify how design work is managed and delivered
•Contribute ideas that improve team effectiveness, consistency, and visibility
Support portfolio oversight
•Track work across multiple projects, programmes, or design initiatives
•Maintain information that helps teams understand workload, capacity, and priorities
•Assist with forecasting, planning, and operational reporting activities
•Monitor progress against agreed objectives and highlight potential risks or constraints
Learn and grow
•Build knowledge of DesignOps, experience design, and digital product development practices
•Learn how design teams collaborate within large-scale customer environments
•Develop skills in programme coordination, process improvement, stakeholder management, and operational planning
•Gain hands-on experience using planning, collaboration, and workflow management tools
Who You Are
Required skills and experience
•Demonstrated experience coordinating projects, programs, workflows, or operational activities in a design, product, project management, or business operations environment
•Understanding of how design work moves from planning through delivery within a multidisciplinary team
•Experience managing multiple workstreams, priorities, or initiatives simultaneously
•Ability to create, document, and maintain processes, templates, or operational frameworks
•Experience collaborating with teams that have different priorities, responsibilities, and areas of expertise
•Ability to identify operational challenges and recommend practical improvements
•Experience using project management, planning, tracking, or collaboration tools
•Strong organizational skills with the ability to maintain accuracy across multiple activities and deadlines
Preferred skills and experience
•Experience supporting design, UX, service design, customer experience, or digital product teams
•Familiarity with portfolio management, resource planning, or capacity tracking practices
•Experience contributing to process improvement or operational transformation initiatives
•Exposure to design systems, design governance, or quality review processes
•Familiarity with AI-enabled productivity, workflow, or collaboration tools
Conditions
•Applicants must be legally authorized to work in the United States without restriction now, and in the future. The company will not sponsor employment visas for this role.
•You must also be able to work at the Frisco office 5 days per week.
•The compensation for this position is $77,000 based on a full-time schedule. The pay or salary range is not below any applicable state, city or local minimum wage requirement.
•This position is eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans.
•Benefits package includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.
•Applications will be accepted on a rolling basis.
