About Highrise AI
Highrise AI is a GPU-native infrastructure platform built for modern AI workloads. Designed for developers and enterprises operating in performance-critical and security-sensitive environments, Highrise delivers scalable GPU compute across dedicated clusters, managed cloud, and confidential environments.
Responsibilities
•Provide low-latency, context-aware direct customer support to ensure Highrise customers get the most from our infrastructure
•Manage impacts to compute, storage, and network resource pools to meet SLA commitments
•Help drive customer-driven workflow by aiding in the triage of inbound cases
•Provide timely updates on incidents, and escalation when necessary
•Create and maintain clear documentation, standards, and runbooks for your focus area
•Aid SRE in fleet management including firmware and configuration upgrades and orchestration of planned maintenance
•Bring the voice of the customer to product and platform teams to ensure we deliver the services and features they need
Requirements
•College diploma or university degree in computer science, engineering, or related field, and/or equivalent work experience
•2 years or more experience with directly supporting customers using network and/or compute infrastructure at scale in 24x7 environments
•Strong analytical and problem-solving abilities, with high attention to detail
•Effective at prioritizing and executing tasks in a high-pressure environment
•Strong customer service orientation and a demonstrated willingness to help internal and external stakeholders
•Highly self-motivated and directed, with a bias toward ownership and outcomes
•Excellent written and verbal communication skills and strong interpersonal skills
•Collaborative team player who operates effectively with minimal supervision
•Continuous improvement mindset; proactively automates and eliminates operational toil
Conditions
•This is a full-time, engineering role supporting large-scale AI compute infrastructure across multiple sites
•Travel to data centers for cluster commissioning, acceptance, and complex troubleshooting will be required
•Flexibility to assist with critical incidents or maintenance activities outside regular business hours is expected
•This role is hybrid or remote depending on location
•Work with bright, driven peers from a range of educational and professional backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting
•Design and pitch new products, services, and other initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives and backed by a board of directors consisting of industry veterans of energy, finance, and government
•Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and the lessons come from both senior and junior members of the team
•Build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure
