Networking Customer Reference Manager, Customer Advocacy & References
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
Job Description:
HPE's world-class Customer Advocacy & Reference (CAR) program is seeking a strategic, high-impact PMO team player to manage, build and scale customer references on behalf of HPE's Networking business. This role will serve as a trusted partner across product and solutions marketing, communications, sales, analyst relations, and other HPE stakeholders to identify, develop, and amplify customer stories that strengthen market credibility and support business growth.
What Success looks like
•Builds a strong pipeline of global customer references and stories aligned to priority campaigns and business goals
•Delivers high-quality, customer-first narratives across written, video, digital, and event formats
•Improves speed, rigor, and consistency through strong PMO discipline and stakeholder alignment
•Establishes CAR as a strategic partner for executive storytelling, campaign impact, and market influence
Key Responsibilities
Customer Reference Strategy & Pipeline
•Identify and prioritize customer wins aligned to campaign and solution marketing needs to convert to external customer references on a variety of levels
•Build and manage a scalable pipeline of customer references and stories tied to business priorities, including collection of sales wins to HPE's internal database
•Ensure alignment to company and business unit strategy, key growth areas, and strategic narrative themes
Stakeholder Management (Product & Business Units)
•Serve as primary PMO partner to Product Solution Marketing leads in the Networking Product Solutions Marketing and Communications teams
•Align customer content pipeline to Networking Campus & Branch business priorities
•Drive governance, prioritization, and cadence with cross-functional stakeholders
Customer Story Development & Delivery
•Lead development of customer stories across formats (written, video, digital, speaking engagements)
•Translate complex customer outcomes into compelling, campaign-safe narratives
•Ensure customer-first storytelling and adherence to CAR best practices
Agency & Content Production Management
•Manage agency partners to deliver high-quality customer content
•Oversee timelines and deliverables for all story development
•Coordinate across marketing and communications teams to fulfill broader content needs
Program Management & Execution
•Establish PMO rigor: pipeline tracking, reporting, prioritization, and delivery cadence
•Identify gaps and proactively drive new reference opportunities
•Ensure consistent execution across multiple business units and stakeholders
•Support Peer to Peer engagements at HPE events
•Support ad hoc sales requests as needed
Required Qualifications
•7+ years of experience in customer advocacy, references, or customer marketing programs
•Proven experience in program management / PMO leadership across complex organizations
•Strong track record of developing customer stories and reference pipelines
•Experience working with product marketing and cross-functional stakeholders
•Demonstrated ability to manage agencies and external partners
Preferred Skills & Attributes
•Exceptional customer storyteller with ability to influence executive audiences
•Deep understanding of "customer-first" best practices and advocacy programs
•Strong communicator and relationship builder; trusted advisor to stakeholders
•Diplomatic, resilient, and able to navigate complex organizational dynamics
•Proactive, results-driven "go-getter" mindset with bias for action
•Skilled at securing customer approvals and "getting to yes"
•Comfortable taking calculated risks to advance business outcomes
What We Can Offer You:
Health & Wellbeing — We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development — We invest in your career with programs catered to helping you reach your career goals, whether becoming a knowledge expert in your field or applying your skills to another division.
Unconditional Inclusion — We are unconditionally inclusive in the way we work and celebrate individual uniqueness.
Compensation:
The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. United States of America: Annual Salary USD 115,000 - 218,000 in Colorado. The listed salary range reflects base salary. Variable incentives may also be offered.
Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html
The estimated job application period closure is December 14, 2026; this timeline is provided for transparency and internal planning purposes.
