# Modern Workplace Tech Bar Support C - Bristol
JOB TITLE: Modern Workplace Tech Bar Support C - Bristol
SALARY: £33,203
LOCATION(S): Bristol
HOURS: Full-time, 35 hours - 08:30 to 17:00, Monday to Friday
WORKING PATTERN: This role requires five days a week on-site. It is primarily based in Bristol - Harbourside with flexibility to work from other locations as the need arises.
This is a full-time, permanent role based in Bristol.
What you'll be doing
Are you someone who loves technology and enjoys helping others solve their tech-related challenges? Do you have excellent customer service skills?
We're looking for someone with an enterprise-scale technical support background to work in the Lloyds Banking Group Tech Bar and provide outstanding IT support.
We support approximately 65,000 colleagues across the group, helping colleagues with the tools and technology they need to enable them to do their best work, wherever and however they choose to work.
The Tech Bar is a community hub where colleagues come to seek tech advice, receive support on their work devices and learn about LBG's latest technology. Our mission is to make technology accessible and inclusive to all.
As a technical support guide you'll work as part of a team where your diagnostic skills and communication with the customers and technical teams, (both verbal and written) will be crucial to deliver an outstanding support experience.
In this role, you'll have:
•Excellent problem-solving and attention to detail skills
•Effective communication skills, both verbal and written
•Ability to establish relationships with your colleagues, platform teams, and partners at all levels across the business
•Ability to work unsupervised, using initiative when necessary
•A continuous improvement mentality to spot and call out areas to improve our customer journey and experience
•Must be well-presented.
Essential skills we're looking for:
•2-3 years' experience in Microsoft Windows technical support, within an enterprise-scale Technical Support or Service Desk environment, including incident management
•Strong knowledge of Windows 11 and experience troubleshooting the Microsoft 365 suite, including Microsoft Teams
•Experience supporting mobile devices and BYOD, alongside resolving remote connectivity issues and helping colleagues confidently use remote-working technologies
•Hands-on experience building, configuring, supporting and troubleshooting desktops and laptops
•Good technical knowledge and experience of diagnosing and resolving network-related issues
•Ability to provide technical guidance and mentoring to junior team members, helping the team deliver high-quality IT support and an excellent colleague experience.
And any experience of the following would be great:
•Previous experience on a Tech Bar/Walk-up support service
•Active Directory and Exchange administration knowledge
•Understanding of Microsoft Entra ID, Azure and Intune
•Experience using ServiceNow for incident and request management
•Any previous support experience supporting macOS devices and managing devices through Jamf.
We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Benefits package includes:
•A generous pension contribution of up to 15%
•An annual performance-related bonus
•Share schemes including free shares
•Benefits you can adapt to your lifestyle, such as discounted shopping
•24 days' holiday, with bank holidays on top
•A range of wellbeing initiatives and generous parental leave policies.
