What this job involves
Minor Works related to infrastructure upgrade or minor renovation in JLL operated customers. The focus of this position will be to lead small-scale capital and improvement projects for Facilities Management (FM) clients across Hong Kong, ensuring seamless delivery that enhances client satisfaction, maintains JLL's reputation and drives operational efficiency and profitability.
As this is a new initiative it is expected that the role and supporting this will grow in phases, first phase priority will be to support the Education accounts and Hang Seng Bank FM contract.
Key Responsibilities
•Lead Minor Project Works Growth & Profitability: Build a pipeline of all Minor Works Projects in Hong Kong IFM Accounts. Develop a strategy to work with Group Account Directors, Account Managers and AIC to validate and help win the work for JLL. Manage Costs of Delivery team for Minor Works team. Work with JLL Finance to help with monthly financial reporting for all minor projects delivered through this platform.
•Lead Project Planning, Scoping & Management: Develop clear, cost-effective project plans aligned with client needs and JLL's service standards. Define realistic scopes, timelines, budgets, and success metrics—setting up for on-time, on-budget delivery.
•Manage Vendors, Procurement & Cost Management: Select and oversee qualified vendors in line with JLL and client requirements. Hold vendors accountable for performance, safety, quality, and schedule—acting as the leader who ensures reliability and value.
•Own Financial Performance: Manage the full project budget—from forecasting and PO issuance to invoice review (if any) and cost tracking. Based on contract either as Agent or as Principal. Proactively control costs and flag risks early to protect project margins and JLL's financial integrity.
•Ensure Quality & Compliance: Supervise all work to ensure it meets technical specs, safety codes, and client expectations. Champion JLL's commitment to quality, sustainability, and regulatory compliance on every job site.
•Drive Safety & Sustainability: Enforce strict health, safety, and environmental standards across all activities. Promote sustainable practices that support both client ESG goals and JLL's responsible business values. Ensure the team works together closely with the Health & Safety team for those regulations.
•Lead Through Risk & Change: Anticipate issues before they become problems. Good management to client's expectations. Manage scope changes professionally, with impact analysis and client alignment, protecting both service quality and profitability.
•Coordinate Stakeholders Effectively: Act as the trusted single point of contact for clients, vendors, and internal JLL teams (including Finance, Legal, FM onsite, PDS etc). Build strong working relationships that reflect JLL's professionalism and collaborative culture. Build a program to deliver monthly updates on each customer's Minor projects status from time, quality and cost perspective.
•Delivery Transparency & Insights: Provide regular, honest progress updates using JLL tools such as Aravo. Keep all documentation complete, organized, and audit-ready in shared systems eg SharePoint.
•Enhance Client Experience & JLL Value: Go beyond task completion: listen to clients, solve problems proactively, and turn projects into opportunities to strengthen trust. Share lessons learned and best practices with your peers to raise the standard of delivery across JLL.
•Close Projects with proper handover: Finalize every project with proper inspections, client sign-off, asset handover, and vendor closeout—leaving a positive last impression and enabling smooth FM transition.
Requirements
•Bachelor's degree with Project Management Certification is preferable.
•10+ years' experience in project management.
•Able to drive and plan sustainable growth.
•Experience in managing cost and with cost management skills and planning.
Location
On-site – Hong Kong, SAR, China
