About the Role
Ready to be a Titan?
As the Sales Development Manager (SDM), you will play a pivotal role in shaping and implementing ServiceTitan's Outbound Sales strategy. You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success. If you thrive in a fast-paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you. Your primary focus will be on the outbound Sales Development Rep (SDR) team. Cold Calls, Cold Emails, Direct Mail, Creative Follow up, whatever it takes to help us find and help as many service contractors as we can. This role is incredibly important to the entire company, and you will be working hand-in-hand with leadership to build out the best SDR team in the country.
What You'll Do
•Manage the SDRs on objectives and performance achievement
•Monitor lead processes, metrics, and catalyze pipeline creation
•Shape and implement SDR strategy and processes
•Stay abreast of and coach SDRs on best practices
•Serve as a mentor for your team and be a steward of the ServiceTitan organization
•Report to Sr. Management on operational and financial KPIs
•Motivate, incentivize, and recognize team members to encourage top performance
•Recruit, interview, and onboard new Team Members
•Conduct weekly 1X1s with each SDR
•Help evaluate new technologies and programs to drive superior performance
What You'll Bring
•Direct experience as SDR/BDR and applicable team lead or team management experience
•Strong preference for 2+ years SDR management experience
•Outbound specific cold-calling experience, not just handling inbound leads
•Track-record of success managing a high-performing inside sales team
•Strong understanding of outbound pipeline generation processes
•Enthusiastic and vibrant attitude
•Expert communication and presentation skills
•Strong interpersonal skills and high emotional intelligence
•Analytical mindset comfortable generating reports and identifying trends in data
•Adept at adopting and rolling out new sales enablement technologies, proficiency with Salesforce.com a must
•Experience with Salesloft and associated tech stack solutions strongly preferred
What We Offer
•Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
•Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
•Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
A Note on the Application & Hiring Process
When you submit your application for the Manager I, Sales Development position, your candidacy will be considered for all available Manager I, Sales Development opportunities across the entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex. A dedicated recruiting team operates centrally to review candidates for these multiple verticals. The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and vertical team you will be supporting.
Compensation Disclosure
The expected compensation for this role for candidates residing in Canada is $123,300 CAD. This role is also eligible for a variable commission plan. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.
