Genpact

Manager - Enterprise Application ServiceNow N 4D

In short

This role leads and manages a team of ServiceNow developers and administrators at Genpact, overseeing configuration, customization, integration and security of the ServiceNow platform. The manager collaborates cross-functionally to gather requirements and design solutions, sets best practices and standards, and trains end users. It requires strong ServiceNow expertise (Discovery, Incident Management, Platform, Sales and Order Management) plus relevant certifications and advanced English (C1), working on-site in Hyderabad.

Manager - Enterprise Application - ServiceNow
Job Description
•Lead and manage a team of ServiceNow developers and administrators
•Develop and implement ServiceNow best practices and standards
•Collaborate with cross-functional teams to gather requirements and design solutions
•Oversee the configuration, customization, and integration of ServiceNow modules
•Ensure the stability, performance, and security of the ServiceNow platform
•Provide training and support to end users on ServiceNow functionality
•Stay current on industry trends and best practices related to ServiceNow implementation and management
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
•ITIL Foundation - Axelos
•ITIL V3 Foundation - Axelos
•ServiceNow Certified Application Developer - ServiceNow
•ServiceNow Certified System Administrator (CSA) - Udemy
•Set of certifications from IT Infrastructure Library (ITIL) - EXIN
Required Skills
ServiceNow Discovery, ServiceNow Incident Management, ServiceNow Platform, ServiceNow Sales and Order Management
Language
English — Advanced (C1)
Job Type
Regular
Remote Type
Office
Work Shift
Day Job (India)

Stop applying.
Get referred.

$10 in free credits

In just 60 seconds, fully on autopilot — Eraldt's AI agents read your CV, map the roles you fit, find live vacancies and the people who can refer you, write personal emails, and get you referred.

This isn't an application: your CV doesn't go to the company, and we don't promise a referral for this exact role.

Discover who else lands interviews on autopilot