About Smartling
Smartling is an AI-native translation platform that helps the world's biggest brands go global. Its platform incorporates AI into its core, and the company is backed by Battery Ventures.
Responsibilities
•Act as the embedded localisation operations expert and primary operational point of contact for assigned clients, serving as a trusted advisor
•Build stakeholder relationships, navigate competing priorities, and coordinate cross-functional teams to execute and continuously improve clients' localization programs
•Design and optimize localisation processes in Smartling's platform and clients' preferred project and content management tools
•Oversee the end-to-end job lifecycle and tailor configurations to each client's requirements, including effective use of AI tooling where applicable
•Solve client challenges and internal roadblocks independently and collaboratively
•Drive operational excellence by identifying and implementing process improvements, documenting best practices, and using automation and AI-enabled solutions to streamline workflows, improve scalability, and increase team efficiency
•Own assigned accounts, address issues promptly, and document root causes and preventive actions
•Share client status updates, surface risks early, and provide insights, guidance, and best practices
Requirements
•At least 2–3 years of experience in localisation or translation project management, ideally in a managed services or agency environment
•Understand localisation file formats, content types, and CAT/TMS tooling
•Have strong client management skills, including leading calls, navigating difficult conversations, and representing the team externally
•Be proficient with project management and reporting tools such as Jira, Asana, Google Sheets, Looker, or equivalent
•Have experience coordinating cross-functional teams across engineering, QA, and vendor management
•Have excellent organizational and time management skills, attention to detail, and the ability to manage competing priorities across time zones
•Have strong written and verbal communication skills
•Be accountable, customer-focused, adaptable, communicative, and process-driven
Nice to have
•Hands-on experience with Smartling or other TMS platforms such as Phrase, XTM, or MemoQ
•Experience supporting enterprise or SaaS clients in an operational or customer-facing role
•Fluency or working proficiency in a second language
•Interest in language, technology, or global content strategy
Benefits
•Competitive salary
•Company-sponsored health insurance and pension plan with company matching
•Flexible PTO and 10 bank holidays
•Generous parental leave
•Employee referral programs and Apple equipment
•A growth opportunity to learn and advance your career
Additional condition
To work from home, a strong internet connection, a quiet space, and a professional background free of distractions and clutter are required.
