Job Description Summary
At Cushman & Wakefield, the Entry-Level HR Advisor delivers Tier 1 Shared Services support for the US and Canada, providing accurate, timely, and customer-focused HR assistance. The role handles employee inquiries across the full lifecycle, with a focus on Talent Administration (interview scheduling, candidate and requisition management), while meeting SLAs and KPIs.
About the Role:
•Provide Tier 1 HR Shared Services support for US and Canada employees in a night shift environment, ensuring accurate and timely handling of inquiries.
•Manage administrative and clerical HR tasks, including triaging cases and resolving employee concerns across the full employee lifecycle.
•Support Talent Administration processes such as interview scheduling, candidate management, and requisition coordination.
•Deliver high-quality customer service via phone, email, and chat while meeting SLAs and KPIs.
•Collaborate with HR Centers of Excellence and stakeholders, manage tickets effectively, and professionally de-escalate employee issues.
About You:
•Bachelor's degree preferred with 2+ years of HR, shared services, or related experience handling confidential employee data.
•Willingness to work in a night shift and shifting schedule supporting global regions.
•Strong communication, customer service, and problem-solving skills with the ability to de-escalate concerns.
•Experience with HR systems (e.g., Workday, ServiceNow) and ability to manage high-volume workloads in a fast-paced environment.
•Highly organized, detail-oriented, and able to work independently with strong ownership, adaptability, and sense of urgency.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live, working at Cushman & Wakefield means you will benefit from:
•Being part of a growing global company
•Career development and a promote from within culture
•An organisation committed to Diversity and Inclusion
