Job Summary
The ServiceNow Engineer supports Motion's ServiceNow instance, focusing on platform architecture, technical implementation, custom coding, and advanced configuration. The engineer collaborates with developers, infrastructure teams, and database administrators to deliver platform changes and works with ServiceNow on support issues and system upgrades.
Job Duties
•Collaborate with the ServiceNow Analyst to understand business-unit requirements and implement the corresponding technical solutions in ServiceNow.
•Implement ServiceNow functionality by writing JavaScript, building Business Rules and client scripts, and managing application programming interfaces (APIs) and integrations.
•Implement required upgrades to the ServiceNow platform.
•Support and improve workflows across ServiceNow modules by mapping Active Directory (AD) data to the corresponding ServiceNow fields.
•Improve the user experience by building, maintaining, and enhancing Motion's ServiceNow landing page.
Education & Experience
•Bachelor's degree and a minimum of five years of experience in a technology or technical analysis role.
Knowledge, Skills, Abilities
•Certifications:
•ServiceNow Certified Application Developer
•ServiceNow Certified System Administrator
•Strong knowledge of systems and networks.
•Ability to work with cross-functional teams to improve ServiceNow.
•Strong written and verbal communication skills to gather technical information, plan API integrations and communicate integration details, and provide status updates to cross-functional stakeholders.
•Ability to coordinate with third-party vendors on the implementation of upgrades and the deployment of APIs.
•Skills in planning, problem solving, organization and management.
Additional Information
•Licenses & Certifications: None required.
•Supervisory Responsibility: No Supervisory Responsibility.
•Budget Responsibility: No.
•Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
