ITAD Account Manager
This role has been designed as "Onsite" with an expectation that you will primarily work from an HPE office.
Job Summary
The ITAD Account Manager is responsible for driving growth and managing customer relationships related to IT Asset Disposition (ITAD) services in EMEA region, supporting HPE, Channel partners and direct customers. Acting as the primary customer contact, the role focuses on developing trusted relationships, identifying new business opportunities, and delivering secure, compliant, and environmentally responsible IT asset disposition solutions.
Through strong collaboration with internal teams, partners, and customers, the ITAD Account Manager helps position HPE Financial Services as a trusted advisor in technology lifecycle management, supporting customers in maximising value recovery, reducing environmental impact, and achieving their sustainability goals.
Key Responsibilities
Account Management
•Manage and grow a portfolio of ITAD customers.
•Build strong relationships within HPE and key stakeholders and decision-makers.
•Conduct regular business reviews and identify opportunities for service expansion.
•Ensure high levels of customer satisfaction and retention.
Business Development
•Identify and pursue new qualified ITAD business opportunities.
•Develop proposals, quotations, and service agreements.
•Achieve sales targets and revenue objectives.
•Collaborate with marketing and sales teams on lead-generation activities.
Project Coordination
•Work closely with operations teams to ensure successful project delivery.
•Monitor project timelines, customer requirements, and service levels.
Compliance & Risk Management
•Ensure adherence to ITAD industry standards and regulations.
•Support customers with data security and environmental compliance requirements.
•Maintain knowledge of certifications, & industry trends.
Reporting & Analysis
•Prepare customer reports, asset recovery summaries, and sustainability metrics.
•Track account performance and profitability.
•Maintain accurate CRM and customer records.
Required Qualifications
•Experience in account management, sales, IT services, or ITAD.
•Understanding of IT hardware lifecycle management.
•Experience managing customer relationships and commercial contracts.
•Proficiency in CRM systems and Microsoft Office applications.
Skills & Competencies
•Excellent communication and presentation skills.
•Strong negotiation and relationship-building abilities.
•Project management and organizational skills.
•Commercial awareness and sales acumen.
•Knowledge of data security and sustainability practices.
•Ability to manage multiple customer accounts simultaneously.
Preferred Qualifications
•French Language speaker
Key Performance Indicators (KPIs)
•Margin Contribution
•New business opportunities generated.
Typical Career Path
ITAD Account Manager → Senior Account Manager → Strategic Account Manager → Business Development Manager → ITAD Sales Director.
