Location
Atyrau, Kazakhstan; onsite at the employer's workplace. Full-time role with possible shift work, out-of-hours coverage, and occasional travel to branch or overseas offices.
Company
АтырауТехИнвест is the employer for this IT infrastructure and technical support position.
What you will do
•Receive, document, manage, and resolve IT support requests for users and clients.
•Administer local and cloud environments, including user accounts, access rights, policies, Active Directory, Microsoft Entra ID, and Microsoft 365.
•Support physical access control and video management systems such as Suprema and Milestone.
•Maintain network connectivity, firewalls, and related infrastructure configurations.
•Install, maintain, and relocate computers, mobile devices, printers, and audio/video conferencing equipment.
•Diagnose incidents, escalate complex issues to Tier 3 teams or vendors, and track resolution through completion.
Requirements
•Bachelor's degree in IT, Computer Science, or a related field.
•At least 3 years of hands-on experience in IT support, system administration, or a similar role; the posting also specifies more than 6 years of overall experience.
•Practical knowledge of computer networks, firewalls, Windows Server, Active Directory, Microsoft 365, Windows 10/11, and Microsoft Office.
•Experience supporting access control systems and managing hardware lifecycles.
•Strong client-facing communication, analytical, troubleshooting, and time-management skills.
•Ability to work shifts or provide out-of-hours coverage when required by business needs.
Nice to have
•ITIL Foundation certification or experience in an ITIL-aligned environment.
•Experience with MikroTik, H3C, Fortinet, Cisco, Huawei, or Aruba network equipment.
•Experience administering 3CX IP telephony systems.
•Experience providing remote support to off-site users.
Culture & Benefits
•Work is performed onsite at the employer's workplace in Atyrau.
•The role includes occasional travel to branch or overseas offices.
•Documentation, self-service knowledge base creation, Change Management, and ITIL practices are part of the working environment.
