IT Help Desk
Cortech is a technology-driven company building a complete digital ecosystem for modern logistics. We develop and scale software solutions for the transportation, telematics, and fleet management, while providing support across key business areas, from software development and operations to HR, marketing, sales, analytics, and business development.
At Cortech, real results happen when modern technology connects with the right people. That's why we not only build solutions, but we also build teams, knowledge, and systems that last.
We encourage people to bring ideas, take ownership, and grow through projects that have real business impact, supported by a culture of collaboration, trust, and shared knowledge.
We are hiring an IT Help Desk to join our team in Kragujevac. If you are looking for an opportunity to work in a dynamic, collaborative, and friendly work environment, we want to hear from you.
What You'll Be Doing:
•Providing daily technical support to employees (on-site and remote)
•Troubleshooting issues related to computers, software, networks, and peripheral devices
•Managing user accounts, privileges, and access rights (e-mail, VPN, Active Directory)
•Administering and maintaining the Microsoft Active Directory environment
•Managing Group Policy Objects (GPOs)
•Monitoring and resolving issues related to authentication and access to network resources
•Installing and configuring hardware and software
•Monitoring support tickets and ensuring their timely resolution
•Updating technical documentation and knowledge bases
•Collaborating with higher-level support teams and other IT departments within the company
•Responsible for completing planned activities within agreed deadlines
•Responsible for safeguarding the Company's assets
•Applying occupational health and safety measures as defined by the Company's internal policies
•Performing other duties as assigned by the supervisor
What You Bring:
•High school diploma
•Excellent command of the English language
•Experience in the same or similar role is preferred
We are looking for someone who:
•Has excellent verbal and written communication skills
•Demonstrates patience, professionalism, and composure in challenging situations
•Has a problem-solving mindset
•Pays strong attention to detail and quality
•Is curious, adaptable, and eager to continuously learn
•Takes initiative and contributes ideas for improvements
What we offer:
•Full-time employment
•Onboarding process with experienced mentors
•Performance-based bonuses
•Loyalty program
•Additional annual leave days
•Weekly fresh fruit day
•Regular performance reviews
•Private health insurance
•Paid parking
What to Expect from Our Selection Process
Our selection process is designed to be transparent and focused on creating the best possible experience for every candidate. Only candidates whose qualifications match the role requirements will be contacted. If your profile matches the position requirements, you can expect an initial interview with our HR team to discuss your experience and goals.
