About the company
HelloFresh provides meal kits, ready-to-eat meals, and specialty food offerings through a subscription-based, direct-to-consumer model. Its HelloTech organization builds the digital products and internal platforms that support the customer experience, personalization, pricing, forecasting, and supply chain operations.
Responsibilities
•Serve as the primary escalation point for L2 Google Workspace queries, including Gmail, Drive, Calendar, Sites, Meet, and related core services
•Troubleshoot and resolve complex, non-standard user issues, communicating clearly and promptly with requesters
•Support employees adopting Gemini for Google Workspace by answering questions, sharing best practices, and helping teams use AI-assisted features in Gmail, Docs, Slides, and Meet
•Restore files and folders and transfer file ownership when employees leave or change teams
•Analyze recurring ticket trends and propose improvements to support processes, SOPs, and self-service documentation
•Write and maintain internal documentation and knowledge base articles for end users and IT staff
•Liaise with Google support and third-party vendors on issues requiring escalation beyond L2
Requirements
•2–4+ Years of hands-on experience administering Google Workspace in a production environment, ideally at mid-level scope
•Strong working knowledge of Gmail, Drive, Calendar, Sites, and Meet, including admin-side configuration, sharing settings, and IAM controls
•Practical experience with user- and group-level administration, provisioning, organizational units, and account lifecycle management
•Working understanding of email fundamentals, including DNS records (SPF, DKIM, DMARC), routing, and IMAP/SMTP concepts
•Google Workspace Administrator Certification
•Hands-on familiarity with Gemini and other Google Workspace AI features, and interest in exploring AI tools and helping others adopt them
•Strong analytical and problem-solving skills for diagnosing and resolving complex technical issues
•Fluent English and the ability to explain complex technical information clearly to non-technical audiences
•Ability to collaborate with cross-functional teams, including developers, product managers, and IT personnel
•Proven ability to manage time and prioritize tasks based on urgency and business impact
Conditions
•Access to the Warsaw centre workspace, with showers, breakout zones, outdoor space, cycle parking, coffee, soft drinks, and fruit
