Role Overview
The main function of the role is: Account for the day-to-day management of a functional/oversight team(s) and manage daily service delivery and production activities performed by staff. Work in conjunction with individuals on the team as well as other Shared Service teams/COE's, outsource locations, Client Operations and other business units to ensure seamless processing according to the fund's policies, to ensure NAV/yield accuracy and that all SLAs are met. As well as, work collaboratively with teams and management across the organization on various projects, oversight, committees, KPIs, etc.
Role Specifics
•Oversees the activities of staff by working closely with direct reports.
•Manages the day-to-day activities and controls to ensure consistency of policies adherence to procedures.
•Manages and facilitates timely resolution of issues.
•Proposes and works to implement workflow changes and supporting technical solutions leading to improved productivity and profitability.
•Keeps abreast of regulatory compliance and developments for the assigned area and apprises staff as necessary.
•Identifies and analyzes operations risks related to current and potential business and recommends procedural changes and controls as needed.
•Creates and uses quality service measurement tools to ensure compliance with operational standards with SLAs and SOPs and create management reporting as needed.
•Coordinates and manages projects within the department and/or with BU Shared Services, COEs and Client Operations teams.
•During the course of normal day-to-day operation, responsible for identifying any unusual or potentially suspicious transaction activity and reporting and/or escalating in accordance with corporate policy and guidelines detailed in relevant operating procedures.
•Conducts periodic performance reviews; provides ongoing counsel, training, development and motivation of staff.
•Participates in the hiring, salary, promotional and termination recommendation process.
Metrics
•Achieve productivity targets. Reduce loss associated with operational error.
•Timeliness and accuracy of all assigned deliverables for preparation and/or review.
•Adherence to best practices, SOPs, client specific procedures, and SLAs.
•Monitor resolution quality.
•Participate in process improvement efforts.
•Comply with State Street risk program and timely completion of related training for self and team.
•Adhere to State Street policies, guidelines and relevant laws and regulatory requirements.
•Client satisfaction and service delivery.
What We Value
Competencies
•Client focus: Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries.
•Leadership Focus: Leverage experience and technical expertise to support peers globally by providing guidance and training, and fully support and participate in all aspects of employee engagement.
•Operational Efficiency Focus: Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions.
•Performance Focus: Provide excellent service to clients through a results-oriented mindset.
•Quality & Risk Focus: Understand and minimize risk through adhering to standard and client specific operating procedures and through broad participation in the global training program. Focus on qualitative work, attention to detail with a thorough understanding of business impact and ways to minimize risk.
Mandatory Skill Sets
•Good understanding of financial services and investment products
•Excellent Communication Skills
•Problem Solving & Analytical Skills
•Ability to work on MS Office (Excel, Word and PPT)
Additional Skill Sets
•Good understanding of financial services and investment products.
•Strong attention to detail and a focus on service.
•Strong written and verbal communication skills.
•Ability to prioritize multiple responsibilities to meet internal and industry deadlines.
•Ability to perform under pressure and manage high volumes.
•Committed to learn technical aspects of each deliverable.
•Ability to communicate with various internal teams to resolve queries and escalate accordingly.
•Strong communication, interpersonal, organizational, and time management skills.
•Demonstrates an ability to be a leader within their team, as well as be a leader amongst your peers.
Education & Preferred Qualifications
•Graduate degree in Business, Accounting, Finance or equivalent experience preferred
•8+ years of experience in related accounting or finance field preferred
•North America Shifts
About State Street
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
