Job Description
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.
At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.
Responsibilities
•Respond to customers, agents and broker/dealer's requests via telephone or email, providing high quality service for our Brighthouse Annuity customers who have insurance or other financial service products or benefit plans.
•Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products and the client's website.
•Efficiently process transactions and track responses to ensure completion.
•Enhance and strengthen the relationship between the customer and Brighthouse Financial using strong communication skills, keen listening skills and empathy.
•Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
•Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
Required Qualifications
•High School diploma
•1-2 years customer service experience
•An ability to work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday – Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs.
•Outstanding customer service skills and dedication to providing exceptional customer care
•Exceptional listening and analytical skills
•Solid time management skills
•Ability to multitask and successfully operate in a fast paced, team environment
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
