About the Role
What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.
The Customer Service Rep I will be the first point of contact for new and existing customers insurance questions and will deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal/repeat business. This position requires the associate to gain knowledge and stay current of all procedures, products and programs to ensure department standards and guidelines are met. Regular, on-time attendance is an essential function of this role.
Markel Corporation (NYSE – MKL), a global insurance holding company, is adding to the Customer Service team to better service Markel customers! We're currently seeking a Customer Service Representative (CSR) who would like to increase their insurance knowledge and build their skills while making a positive impact on Markel's customers. We provide exceptional customer service through our simple processes, honest communications, and employee expertise.
Responsibilities
•Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary.
•Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
•Strive for first call resolution to provide "best in class" service.
•Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer.
•Call types range from but are not limited to answering first notice of loss claims calls, taking payments, reinstatements, billing questions, online reset passwords etc.
Qualifications/Skill Sets
•Ability to work in a fast-paced team environment.
•Dedicated to providing positive customer experience.
•Communicate clearly and professionally over the phone.
•Strong technical background/ability to multi-task in several systems at once.
•Willingness to learn new material and systems/applications.
•Accountable and reliable.
•Bilingual preferred but not required.
Requirements
•High school diploma or equivalent; some college is a plus!
•Property/Casualty Insurance License preferred but not required.
•2 or more years of insurance sales/service experience preferred.
•Demonstrated job stability and attendance records.
•Remote working experience a plus.
•Solid computer, grammar, and multi-tasking skills.
Compensation
Starting pay ranges from $20.00/hour - $23.00/hour based on the candidate's experience and education. Office Hours: M-F 7a – 7p CST. In addition to regular hourly pay, there is an annual Performance Bonus Potential.
The salary range for this position is $16.36 - $34.05. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.
Benefits
Immediate health & dental benefits, paid vacation and holidays, a 401k match, profit sharing, tuition reimbursement policy.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Work Location
Markel office locations are Pewaukee, WI., Omaha, NE., Glen Allen VA., Henderson NV. If located near a Markel office location, a Hybrid work schedule is required.
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Who We Are
Markel Group (NYSE – MKL), a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
