Combell is hiring!
As a market leader in hosting services for businesses, Combell has grown into the most reliable one-stop partner for hosting virtually any IT infrastructure, website or application. We offer all the services you'd expect from a quality hoster: domain name registration, hosting and servers for your website or app, email hosting, Microsoft Office 365, online tools such as a Managed Sitebuilder, and more. We have a very large customer portfolio across a wide variety of sectors.
Combell's customers deserve the very best service. Our customer teams are experts at what they do and handle everything down to the smallest detail, with a smile. Because our customers deserve the very best service.
We provide an extensive on-the-job training period to familiarize you with our approach, products and the tricks of the trade! Experience is not required as long as sales is in your blood and you enjoy a lot of customer contact.
What will you do?
For our large sales team we are looking for a new Inside Sales colleague. You carry responsibility for the remote sales process, and by expanding our customer base you contribute to Combell's success. You do this in a qualitative and advisory manner.
•You are the ambassador of our hosting products. Your main goal is to maximize sales by advising our customers.
•Our marketing department supports the sales team in generating leads and new customers; you handle commercial questions from them. Some customers are technically knowledgeable, others less so. You communicate tailored to the customer.
•You handle incoming calls, emails and chat messages regarding our services: domain names, website hosting, website builder, webshop builder, Office 365, email marketing, etc.
•You process customer requests and regularly collaborate with our technical support and administrative colleagues for this.
•You focus on inbound contacts from (potential) customers: you listen, analyze and propose the best solution.
•The focus is on incoming leads, though to a lesser extent you also work on outbound contacts to acquire new customers. You actively call (future) customers with a smile to warm them up to our product range. Through cross- and upselling you convince them of the added value of our products.
Who are you?
•You are passionate about sales; experience is welcome but not required as long as you have the right spirit.
•You have a technical interest. You certainly don't need to be an IT specialist—our training will take care of that—but you do have an interest in getting familiar with our technical hosting products.
•You are customer-oriented. You like frequent phone contact and get energy from helping a customer.
•You feel comfortable selling our products over the phone, in an advisory role.
•You are punctual, precise, and know spelling rules inside out.
•Est-ce que tu me comprends? Do you understand me? Yep, we expect you to speak and write flawless Dutch, but also have some notions of French and English. No worries if the latter two aren't perfect, you can take extra training with us.
What do we offer you?
•The chance to learn in a place where effort is rewarded.
•Working in an international growth company with a motivated team where customer satisfaction is very important.
•A hip office.
•A well-developed work-from-home policy.
•Possibility of bike leasing.
•Events people will talk about for years.
•Fresh soup, fresh fruit, fresh water, Ghent coffee, delicious tea … everything to boost your energy level!
•Thanks to our practical "on the job" training, we prepare you to deliver absolute service to our customers as quickly as possible.
•You can rely on your experienced colleagues to make you feel completely comfortable in your new job. You're never on your own!
•A wellbeing policy with various initiatives.
•And last but not least: an extra day of vacation for your birthday!
