About the Role
At Fiserv, the Independent Consultant Partner Manager is responsible for recruiting, onboarding, developing, and supporting Independent Consultants within the partner ecosystem.
This role is focused on growing a high-quality network of independent consultants who introduce new merchant opportunities to Fiserv, while ensuring an excellent partner experience through strong onboarding, relationship management, and ongoing support.
The successful candidate will act as the main point of contact for Independent Consultants, helping them identify opportunities, navigate internal processes, and maximise sales performance.
Location: Dublin, Ireland
Reporting to: Head of Indirect Sales
Department: Sales & Partnerships
What You Will Do
Partner recruitment and development
•Recruit, qualify, and onboard new Independent Consultants across target markets and verticals
•Build a strong pipeline of prospective consultants and referral partners
•Conduct due diligence and commercial assessments on prospective partners
•Develop and deliver growth plans to increase consultant-generated sales
•Promote Fiserv products, solutions, and value propositions to the consultant community
Partner onboarding
•Manage the end-to-end onboarding process for new Independent Consultants
•Ensure partners complete all compliance, contractual, and training requirements
•Deliver onboarding sessions covering products, pricing, processes, and sales tools
•Equip partners with the tools and resources needed to generate opportunities successfully
Relationship management
•Act as the primary relationship owner for Independent Consultants
•Maintain regular engagement through calls, reviews, and performance meetings
•Provide guidance on sales opportunities, pricing, and solution positioning
•Identify ways to improve partner productivity and growth
Partner support
•Manage day-to-day partner queries and issue resolution
•Coordinate with internal teams across Sales, Operations, Underwriting, Pricing, Customer Service, and Product
•Ensure partner issues are resolved within agreed service levels
•Represent partner needs and help improve the overall partner experience
Performance management
•Track partner sales activity, pipeline, and conversion metrics
•Monitor performance against agreed growth targets
•Produce regular performance reports and business reviews
•Identify underperformance and implement corrective action plans where needed
What You Will Need to Have
•Experience in channel sales, partner management, or business development
•Proven ability to recruit and grow partner relationships
•Strong stakeholder management and communication skills
•Experience managing multiple priorities and delivering against targets
•Strong commercial focus with negotiation and influencing skills
•Excellent organisation and problem-solving skills
What Would Be Great to Have
•Payments industry experience
•Experience working with referral partners, consultants, ISOs, or indirect sales channels
•Knowledge of acquiring, POS solutions, eCommerce, and payment technologies
•Experience using CRM tools, ideally Salesforce
Key Strengths for Success
The successful candidate will be relationship-driven, partner-focused, and commercially minded. They will be a self-starter with strong organisation skills, a passion for growth, and the ability to work effectively in a fast-paced environment.
What Success Looks Like
In the first 12 months, success in this role will mean building a scalable Independent Consultant programme, recruiting and onboarding a strong network of active consultants, creating a clear engagement and support model, delivering sustainable pipeline growth and new merchant acquisition, and becoming a trusted partner to the Independent Consultant community.
