About the Role
We are seeking an Implementation Consultant to join the Conversions Team, supporting client onboarding and migration activities through test, UAT, and go-live phases. This role combines technical implementation, environment coordination, and client-facing delivery, ensuring successful setup, testing, migration, and handover of solutions into live operation.
The successful candidate will work closely with clients, internal delivery teams, and support functions to manage environments, coordinate releases, triage issues, oversee migration rehearsals, and support production go-live.
Key Responsibilities
•Manage environment setup, configuration, and connectivity for client implementations
•Coordinate deployment of application components and data into test environments
•Support and manage client UAT cycles, including planning, tracking, and issue resolution
•Triage defects raised during testing and coordinate with internal technical teams to drive resolution
•Organise and coordinate additional releases into test environments as required
•Obtain client acceptance and support progression through implementation milestones
•Manage data migrations, including dry runs and preparation for production cutover
•Set up and validate environment monitoring
•Execute and support go-live runbooks during implementation cutover
•Coordinate handover to Client Services / BAU support following successful deployment
•Act as a point of contact between the client and internal teams throughout the conversion lifecycle
•Ensure implementation activities are documented clearly and tracked to completion
Required Skills & Experience
Core Skills
•Experience in an implementation, conversion, onboarding, deployment, or technical support role
•Strong client-facing skills with the ability to communicate clearly with technical and non-technical stakeholders
•Experience managing activities across test, UAT, migration, and go-live phases
•Strong problem-solving skills with the ability to triage defects and coordinate resolution
•Good understanding of environment management, application deployment, and release coordination
•Ability to work in a structured way using runbooks, checklists, and implementation plans
Technical Skills
•Working knowledge of Linux
•Scripting experience with Bash and/or KornShell
•Familiarity with XML
•Understanding of IBM MQ
•Understanding of SFTP
Advantageous / Desirable Experience
Experience with any of the following would be a strong advantage:
•TeamCity
•Perforce
•GitHub
•Jenkins
•Nexus
•Geneos Monitoring
Key Attributes
•Organised and delivery-focused
•Comfortable working across multiple workstreams and deadlines
•Strong stakeholder management and client interaction skills
•Able to work calmly under pressure, particularly during testing and go-live periods
•Detail-oriented with a strong focus on quality and completion
•Proactive and hands-on approach to issue management and resolution
Typical Deliverables
•Environment setup and connectivity readiness
•Test environment deployment coordination
•UAT tracking and defect triage logs
•Release schedules for test cycles
•Migration plans and dry run execution
•Monitoring setup and validation
•Go-live runbooks and cutover support
•Handover documentation to Client Services
Ideal Background
This role would suit someone with experience in:
•Software implementation
•Client onboarding or migration projects
•Technical operations or application support
•Release or environment coordination
•Financial services or enterprise systems delivery environments
Compensation
Salary Range: CAD $110,000 – $160,000. Compensation may vary depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location.
Workplace Flexibility
This is a hybrid role. You should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.
Background Check Process
Broadridge requires employees to complete a background check completed by one of our service providers, covering:
•Employment verification
•Education verification
•Credit inquiry
•Canadian criminal record check
