About the Role
You will lead the onboarding and implementation process for new brands from signed deal through go-live. You will serve as the primary onboarding contact, configure campaigns and experiences, guide integrations, and document customer feedback. You will also create scalable documentation and improve processes to accelerate time-to-value and platform usability.
Requirements
•4–6 years of experience in implementation, onboarding, or customer success at an early-stage B2B SaaS company
•Experience in e-commerce or marketing technology is a bonus
•Experience building or refining processes
•Ability to manage multiple projects and competing priorities
•Ability to collaborate with marketers, executives, and technical stakeholders
•Strong communication skills
Responsibilities
•Lead onboarding and implementation for new brands from signed deal to go-live
•Act as the primary point of contact during onboarding and align launch plans with brand goals
•Partner with Sales during pre-sale to scope implementation needs and set expectations
•Document bugs and feature requests and partner with Product and Engineering on solutions
•Configure TYB campaigns and experiences in the backend
•Guide brands on integrations with email, SMS, e-commerce, and analytics platforms
•Develop and maintain onboarding documentation, FAQs, and tools
•Improve onboarding processes for efficiency and consistency
•Share implementation feedback to improve self-serve onboarding and platform usability
