# Implementation Consultant
Ready to be a Titan?
We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard-working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.
What you'll do:
•Serve as a process and workflow focused point of contact for various customers concurrently during their implementation program
•Prepare, update, and manage project management materials
•Keep all customers within your pipeline on track to go-live within their agreed-upon schedule
•Manage various forms of risk that would prevent customers from going live within predetermined schedule
•Conduct live working sessions with customers, demonstrating best practices and critical features for go live
•Work with manager on escalations and at risk accounts to save and solution
•Troubleshoot software and hardware issues related to supporting ServiceTitan and integrated applications
What you'll need:
•At least 2+ years of relevant experience preferred or Home Service industry knowledge and experience
•Critical thinking skills with experience in troubleshooting software issues
•Experience with ServiceTitan software a big plus
•Exceptional project management skills; proven ability to multi-task and manage multiple moving pieces at a time while paying strict attention to detail
•Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
•Familiarity with SaaS business models a plus
When you will work: Mon-Fri 4Pm - 1Am (Armenia)
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
•Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
•Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings' insurance, wellness benefit, office massage, etc.
•Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.
