About
At Johnson & Johnson, our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we innovate across the full spectrum of healthcare solutions.
Job Function: Technology Product & Platform Management
Job Sub Function: Technical Product Management
Job Category: People Leader
All Job Posting Locations: Beerse, Antwerp, Belgium; Latina, Italy; Little Island, Cork, Ireland
Transcend is a global business transformation program that will modernize foundational transactional processes and harmonize them into one "clean" ERP as a standardized platform for growth and efficiency gains. The program simplifies the Pharmaceutical ERP landscape from 7 to 1, standardizing processes for a cost-effective, fit-for-purpose digital backbone, and remediates end-of-life system exposure. This is part of a multi-year global business transformation initiative that will transform and standardize core business processes and products across Plan, Source, Make, Quality, Deliver, and Data, enabling an integrated data strategy through a single SAP S/4 HANA instance.
We are seeking an experienced, hands-on Manager to lead the deployment, ongoing support, and adoption of our Signavio process management program. This role combines technical delivery, vendor and stakeholder management, process governance, and change management to ensure Signavio enables consistent, measurable process excellence across the organization.
This hybrid position will be located in Latina, Italy. Alternate hybrid locations may be considered in Titusville, New Jersey; Raritan, New Jersey; Toronto, Canada; Latina, Italy; Cork, Ireland; Beerse, Belgium. Alternate locations and remote work may be considered for the right candidate.
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements:
•United States – Requisition Number: R-072616
•Belgium, Ireland, and Italy – Requisition Number: R-072110
•Canada – Requisition Number: R-072610
•Netherlands – Requisition Number: R-107016
Whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
Responsibilities
•Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post-go-live support).
•Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).
•Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
•Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.
•Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.
•Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.
•Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.
•Measure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics).
•Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.
•Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.
Requirements
Education: Minimum of High School or equivalent diploma/degree is required; Bachelor's / University or equivalent degree strongly preferred.
Required:
•8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools.
•Demonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools).
•Strong technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture.
•Experience with IT service management and support practices (incident/change/problem management, SLAs).
•Proven ability to engage stakeholders and drive cross-functional change and adoption.
•Excellent written and verbal communication; experience building training and documentation materials.
Preferred:
•Certifications in BPM, ITIL, PMP/Prince2, or Agile/Scrum.
•Experience integrating with SAP or other ERP systems.
•Familiarity with process mining, RPA, or analytics tools.
•Prior experience in regulated industries or large global organizations.
Other:
•Requires proficiency in English (written and verbal) to communicate effectively and professionally; proficiency in German, Dutch, or Italian is helpful.
•May require up to 30% domestic and international travel depending on work location and business needs.
Pay and Benefits
The anticipated pay range for this position, in the primary posting location, is €70,700.00 – €122,015.00.
The anticipated pay ranges for additional locations are:
•Belgium – the anticipated base pay range for this position is EUR 96,000 – EUR 165,025
•Ireland – the anticipated base pay range for this position is EUR 85,000 – EUR 146,050
In addition to base pay, benefits include: an annual bonus with a set target (% of pay) depending on pay grade / location, where the actual amount is based on employee and company performance in the previous calendar year, or sales commissions; vacation days; parental leave for a minimum of 12 weeks; bereavement leave; caregiver leave; volunteer leave; well-being reimbursement; programs for financial, physical and mental health; service anniversary and recognition awards; and, subject to the terms of their respective plans, participation in several insurance plans (in some locations eligible dependents may also participate).
