Thermofisher

IDD Key Account Manager

In short

This is a Key Account Manager role in Thermo Fisher Scientific's ImmunoDiagnostics Division (IDD) in Osaka, Japan, managing several top-tier revenue accounts such as major testing centers while also supporting team members' sales activities and contributing to sales strategy and forecasting. The company is a large global science solutions and diagnostics provider. The role requires 5+ years of medical industry sales experience, strong client relationship and negotiation skills, and a results-driven, proactive attitude; experience with core hospitals, major account management, and allergy/autoimmune or clinical testing products is preferred.

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Company Overview
About Thermo Fisher Scientific Japan Group
Thermo Fisher Scientific Japan Group is an innovative science solutions company offering a wide range of products and services. With locations in Tokyo, Yokohama, Nagoya, Osaka, Fukuoka and others, it provides biorelated instruments, analytical instruments, measuring instruments, lab products, clinical diagnostic equipment, research and clinical testing reagents, clinical supply chain services, pharmaceutical development and manufacturing outsourcing services, and digital solutions including cloud-based research support tools.
Company introduction:
•https://www.thermofisher.com/jp/ja/home/aboutus/message.html
•https://jbpress.ismedia.jp/ts/thermofisherscientific/
Position Summary
In the ImmunoDiagnostics Division (IDD), this role is responsible for multiple major top-tier accounts, driving sales maximization through account strategy planning and execution. In addition to their own sales activities, the person will advise and support team members' sales activities, contributing to the team's overall achievement of sales targets. The role also actively shares market and customer information gained in the field to support sales managers' strategic planning and decision-making.
Essential Duties and Responsibilities
1. Key Account Management for Major Clients
•Responsible for multiple important clients at the level of IDD's top 10 revenue accounts, leading overall sales activities for them.
•Drives continuous sales growth by building, maintaining, and strengthening relationships mainly with major testing centers.
•Accurately understands the needs and issues of assigned clients and proposes optimal products and solutions.
•Manages important clients with revenue scale comparable to a Key Account Manager, with significant impact on the division as a whole.
2. Contribution to Maximizing Team Sales
•Drives sales activities to achieve the team's Annual Operating Plan (AOP) and maximize sales.
•Leverages own experience and expertise to advise and support team members' sales activities targeting mid-size and major testing centers, core hospitals, health check facilities, and research institutions.
•Accompanies sales visits as needed to support proposal activities and problem-solving with clients.
•Contributes to improving the team's sales capability by sharing knowledge and success stories within the team.
3. Sales Strategy Planning and Management Support
•Analyzes market trends and customer needs in the assigned area to develop sales forecasts by product and by facility.
•Contributes to the planning and execution of appropriate sales strategies and tactics based on market analysis and sales performance.
•Actively participates in weekly sales meetings, forecast meetings, account reviews, and initiative reviews.
•Provides market and customer information and improvement proposals from a field-level perspective to support sales managers' decision-making and business operations.
4. Expanding Sales of Immunodiagnostic Products and Developing New Clients
•Drives expansion of sales of medical devices and test reagents to testing centers and core hospitals in the allergy and autoimmune disease areas.
•Contributes to improving the company's market presence through strengthened client relationships and product proposals.
•Conducts new client development and expands sales to existing clients at allergy-related clinical departments, mainly for screening test reagents.
Requirements (Experience / Other Requirements)
Required
•5+ years of sales experience in the medical industry
•Basic knowledge of the clinical testing and medical industry
•Communication skills necessary for building good relationships with clients and for negotiation
•Ability to accurately grasp customer needs and issues, and to drive concrete proposals and measures while aligning with company policy and proposal content
•Strong sense of responsibility toward achieving sales targets, and a proactive, motivated attitude toward work
Preferred
•Sales experience with core hospitals and testing centers
•Experience in account management of major/important clients
•Experience in sales strategy planning, sales forecast management, and supporting team members' sales activities
•Knowledge/experience in allergy and autoimmune disease areas, or clinical testing equipment and reagents

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