About the Role
Customer Training is a key part of every HVDC Service project. It enables customers to safely operate, maintain, and further develop their HVDC systems for decades to come. As Customer Training Manager, you will play a vital role in turning complex technical knowledge into practical learning experiences that support customers throughout the lifecycle of their assets.
In this role, you will own and coordinate the customer training deliverable from tender/quotation phase through project execution and final handover. You will work closely with customers, project teams, technical experts, trainers, suppliers, and service organizations around the world to ensure successful training delivery.
You will be part of the HVDC Service Project Support organization, a diverse and collaborative team where planning, documentation, field operations, and training experts work together to support customers globally. The team believes in teamwork, knowledge sharing, continuous improvement, and empowering each other to succeed.
What makes this role unique is the opportunity to follow customer training throughout the entire customer journey. Within HVDC Service, you will contribute to projects that extend the life, performance, and reliability of critical energy infrastructure, helping customers maximize the value of their HVDC investments long after the initial project delivery.
We are interested in learning more about you and what you can contribute with, so please apply even if you don't meet every requirement.
How You'll Make an Impact
•Lead and coordinate customer training activities throughout the HVDC Service project lifecycle.
•Translate customer requirements and technical specifications into training strategies, concepts, schedules, budgets, and deliverables.
•Represent Customer Training in tenders and projects by building an understanding of scope, division of work, customer expectations, risks, budgets, quality requirements, and delivery timelines.
•Work closely with technical experts and trainers to develop and deliver engaging classroom, virtual, and digital learning experiences.
•Coordinate customers, project teams, trainers, and suppliers to ensure successful and timely training delivery.
•Manage training budgets, cost calculations, risks, and follow-up activities throughout project execution.
•Ensure training documentation, materials, equipment, simulators, and customized devices are available and aligned with project requirements.
•Monitor progress, commitments, documentation, quality, and customer satisfaction throughout the delivery.
•Drive continuous improvement of customer training processes, digital learning solutions, and ways of working.
•Transform customer and trainer feedback into actions that further enhance training offerings and customer experience.
Your Background
•Experience in project management, coordination, training, tendering, or customer-facing project delivery environments.
•Strong planning, communication, and organizational skills with the ability to manage multiple stakeholders and priorities.
•A structured and proactive approach with strong problem-solving capabilities.
•Customer-focused mindset with a genuine interest in building relationships and creating value.
•Technical curiosity and willingness to learn about HVDC technology and energy systems.
•Leadership qualities combined with the ability to work collaboratively in global teams.
•Excellent English communication skills, written and spoken. Swedish is beneficial, and additional languages are an advantage.
Why Join HVDC Service?
At HVDC Service, you become part of an organization that supports some of the world's most important energy assets throughout their operational lifetime. You will work in an international environment where experienced specialists, project teams, and customers collaborate to improve reliability, availability, and performance of HVDC systems across the globe.
This role offers a unique combination of:
•Customer interaction and relationship building.
•Project and stakeholder management.
•Training and knowledge transfer.
•Commercial and tender work.
•Opportunities to influence and improve global ways of working.
Most importantly, you will see the direct impact of your work by helping customers develop the competence needed to safely operate and maintain critical energy infrastructure.
Benefits
Benefits offering for roles generally includes:
•Collective agreement, occupational pension & possibility of salary exchange to pension (for ITP1 and ITP2)
•Group life insurance and additional insurances.
•Flex-time and shortening of working hours in time bank
•Hybrid work & allowances for setting up a workplace at home (in agreement with line manager)
•Health care and wellness allowance
•Health insurance incl. dental, spectacles & contact lenses allowance (employee pay 140 SEK/month via salary deduction)
•Psychological support program
•Supplementary compensation for parental leave
•Various trainings and education supporting employee development
•Internal career possibilities both within Sweden and globally
•Employee Benefit Portal with thousands of discounts and perks
The benefits listed above are an excerpt only and may vary depending on job grade, location and contract type. Eligibility is subject to local regulations.
Applications will be reviewed on an ongoing basis, so candidates are encouraged to submit their application already today.
Questions can be directed to Talent Acquisition Partner Eva Schölin: [email protected]
Union representatives – Sveriges Ingenjörer: Mikael Hjort, +46 107-38 29 86; Ledarna: Frank Hollstedt, +46 107 38 70 43; Unionen: Tomas L. Gustafsson, +46 107-38 27 47
