Job Description Summary
Job Description
Other professional qualifications required for filling the position:
•BSC/MSC degree is preferred
•3-7 years of relevant experience working in a similar role; working with HCM, Product Ownership, ServiceNow product, Agile framework experience
Foreign language skills required for filling the position:
•English language upper intermediate
•Knowledge of any other European language is an advantage
Required skills for filling the position:
•Experience of working with ServiceNow and/or Workday HCM in a product owner capacity or equivalent other relevant experience
•Practitioner level knowledge of evolving ServiceNow
•Strong knowledge of ServiceNow and/or Workday HCM components such as service catalogue, reporting virtual agent, case management, portal, knowledge etc.
•Great influencing and stakeholder management skills
•Great communication and interpersonal skills, able to build effective relationships and work collaboratively with our global process owners and business stakeholders
•Experience of managing projects/programmes in a large global organisation
•Ability to understand business priorities and align technology opportunities
•Ability to prioritize workload and provide timely follow-up and resolution
Responsibilities of the jobholder:
•Accountable for ensuring a seamless end-to-end process across Workday & ServiceNow
•Serves as the "Voice of the Customer," influencing the strategic roadmap based on client needs and gap analyses
•Identifies opportunities to improve HR system functionality for end-users
•Works closely with the Global Product Adoption & Comms Manager and Global Knowledge Manager to ensure development of training and communication materials
•Participates in intake process to understand impact of proposed changes on end user adoption
•Identifies experience and adoption metrics to be improved
•Approves and prioritizes demand in line with experience and adoption metrics
•Attends all relevant demand meetings or delegates to a team member
•Collects, maintains, and analyzes data and metrics related to the employee experience, engagement & digital transformation strategies to determine targeted promotional strategies
•Performs other related duties as required on request
•Must be able to travel up to 20% of the time. Travel may vary in frequency and duration.
