About the Role
The Global Janitorial Manager provides strategic leadership and operational oversight for janitorial and custodial services across IDEXX sites worldwide. The role develops and implements a scalable global program that promotes clean, safe, compliant, and cost-effective workplaces while establishing consistent service levels and quality standards across offices, laboratories, manufacturing facilities, distribution centers, and support locations.
The manager leads global janitorial operations through a combination of direct teams and outsourced service providers. The role partners closely with Regional Facilities Managers, Global EH&S, Procurement, site leaders, and operations teams to align service delivery with business requirements and workplace expectations.
The role supports Regional Facilities Managers as the global subject-matter expert for janitorial services. It helps them manage vendors, contracts, and service quality, and it shares practical expertise on cleaning standards, products, and methods across regions.
In This Role
Global Program Leadership
•Develop and implement a global janitorial services strategy aligned with IDEXX operational and workplace objectives.
•Establish global cleaning standards, specifications, service frequencies, quality requirements, and performance scorecards.
•Define appropriate service models for offices, laboratories, manufacturing facilities, warehouses, and other operational environments.
•Drive consistency across regions while accommodating local regulations, business needs, and cultural practices.
•Maintain a multi-year roadmap for service improvement, standardization, and program maturity.
Vendor and Contract Management
•Lead the sourcing, selection, onboarding, and governance of global and regional janitorial service providers in partnership with Procurement.
•Negotiate and manage contracts, service-level agreements, key performance indicators, pricing structures, and performance requirements.
•Conduct regular supplier business reviews, quality assessments, and corrective-action follow-up.
•Identify opportunities for vendor consolidation, improved service quality, operational efficiency, and cost optimization.
•Confirm provider compliance with insurance, labor, safety, sustainability, and IDEXX policy requirements.
Team and In-House Operations
•Lead, coach, and develop janitorial managers and supervisors.
•Establish staffing models, schedules, training expectations, work procedures, and supply standards for in-house operations.
•Build a culture of safety, accountability, service, and respect for frontline employees.
•Provide clear performance expectations and support consistent execution across geographically distributed teams.
•Support business continuity needs, site events, and specialized cleaning requirements.
Safety, Compliance, and Sustainability
•Partner with Global EH&S to integrate hazard communication, chemical management, PPE, ergonomics, and applicable biosafety or laboratory cleaning protocols.
•Ensure compliance with applicable local, national, and international regulations and IDEXX policies.
•Promote environmentally responsible cleaning products, equipment, and practices.
•Advance green-cleaning, waste-reduction, and responsible product-selection initiatives in support of sustainability goals.
•Ensure incidents, hazards, and nonconformances are reported, investigated, and addressed appropriately.
Financial and Performance Management
•Own the global janitorial operating budget, including planning, forecasting, tracking, and reporting.
•Identify savings and efficiency opportunities through sourcing, process improvement, technology, equipment, and service-model changes.
•Develop and report service-quality, cost, safety, productivity, and customer-experience metrics.
•Use audits, work-order data, supplier reporting, and stakeholder feedback to drive continuous improvement.
•Provide clear performance updates and recommendations to Facilities leadership.
Stakeholder Partnership and Customer Experience
•Build productive relationships with site leaders, business partners, Regional Facilities Managers, EH&S, Procurement, and service providers.
•Establish practical feedback and escalation mechanisms for service issues and customer concerns.
•Communicate program standards, changes, performance trends, and priorities clearly across regions and levels of the organization.
•Benchmark the program against relevant industry practices and emerging cleaning technologies.
What You Need to Succeed
Required
•Bachelor's degree in facilities management, business, operations, or a related field, or equivalent experience.
•7+ years of janitorial, custodial, facilities, or workplace-services experience, including 3+ years leading multi-site teams and outsourced providers.
•Experience leading geographically distributed employees, contractors, or vendor teams.
•Strong contract negotiation, budgeting, sourcing, and vendor-performance management skills.
•Working knowledge of EH&S requirements relevant to cleaning operations, chemical use, and frontline worker safety.
•Demonstrated ability to influence stakeholders and implement standards across multiple locations.
•Excellent written, verbal, presentation, and relationship-management skills.
Preferred
•Experience in life sciences, laboratory, manufacturing, distribution, or other regulated environments.
•Global or multi-country facilities-services experience.
•IFMA CFM, FMP, or a comparable facilities credential.
•Lean, Six Sigma, or continuous-improvement training.
•Experience with CAFM, CMMS, work-order systems, quality-audit tools, and service-performance analytics.
Working Requirements
•Hybrid role with regular travel to IDEXX sites and vendor locations, approximately 10-15%.
•Occasional work in laboratory, manufacturing, warehouse, and technical-facility environments requiring appropriate PPE.
•Flexibility to participate in meetings across global time zones and respond to significant service issues when needed.
What You Can Expect From Us
•Salary targeting: $118,000 - 123,000 annually
•Opportunity for annual cash bonus and merit pay increase consideration
•Health / Dental / Vision benefits from day one
•5% matching 401k
•On-the-job training and career advancement opportunities
•Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, and foundation donation matching
