Who we are
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We've scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity
This newly created role keeps Flywire's global benefits and leave programs running smoothly across 15+ countries. Working closely with People, Payroll, Finance, and Legal teams, you will optimize processes, manage vendor relationships, serve as a main escalation point for employees, and support our Total Rewards and Recognition strategy.
Key Responsibilities
•Operations & Escalations: Support daily benefits operations (enrollments, life events, open enrollment) and act as the first point of escalation for complex benefits and leave inquiries.
•Vendor & Leave Management: Coordinate daily vendor operations, eligibility files, and renewals. Support leave-of-absence logistics and return-to-work execution.
•Process Improvement & Compliance: Perform benefit audits, reconciliations, and system testing. Document processes and create self-service guides for employees.
•Recognition Strategy: Support the rollout and ongoing administration of Flywire's global recognition program.
Qualifications
•Experience: 2–4 years in benefits administration, HR operations, or Total Rewards.
•Technical Skills: Advanced proficiency in Excel / Google Sheets (audits & reporting). HRIS experience (e.g., Workday) is a strong plus.
•Competencies: Strong organizational skills, process documentation capability, and fluency in English. Multi-country benefits experience is highly preferred.
What We Offer
•Competitive compensation
•Employee Stock Purchase Plan (ESPP)
•Competitive time off
•Work with brilliant people globally — learn more about their journeys by checking out #InsideFlywire on social media
•Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
•Be a meaningful part in our success - every FlyMate makes an impact
•Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)
Process
Throughout the hiring process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions.
