Front Line Manager - Supply Chain Management
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes.
Responsibilities
•Manage weekly collection, validation, and transformation of client Install Base (IB) data, ensuring accuracy and readiness for upload into internal IT systems.
•Identify data discrepancies through root cause analysis and implement corrective actions to improve data quality and consistency.
•Analyze IB data trends to generate actionable business insights and proactively alert leadership to emerging patterns or risks.
•Collect and validate SLA miss data from supply chain execution partners, ensuring alignment with alternate data sources and preparing inputs for executive dashboards.
•Design, develop, and maintain analytical reports covering key supply chain metrics such as product shipments, backlog, IB renewals, and inventory on-hand.
•Solve complex supply chain challenges using data mining, analytics, and sound business judgment to drive operational improvements.
•Drive process automation and simplification initiatives in alignment with continuous improvement (CI) goals and cross-functional workstream planning.
•Collaborate with internal and external stakeholders to ensure timely delivery of insights and reporting, supporting strategic decision-making.
Qualifications
•Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management
Certifications
•Certified Supply Chain Professional (CSCP) - Indian Institute of Management, Trichy
Required Skills
Blue Yonder Space Planning, Client Relations, Contract Management, Data Literacy, Data Visualization, Financial Management, Generative AI, Inventory Management, Kinaxis, O9 Demand Planning, Order Management, People Leadership, Procurement, Supply Chain Management (SCM)
Language
English (Required) — Language Proficiency: Upper Intermediate - B2
Additional Details
•Job Type: Regular
•Master Skill List: Supply Chain Management
•Remote Type: Hybrid
•Work Shift: Flex Time (India)
Why join Genpact?
•Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•Make an impact – Help global enterprises solve business challenges that matter
•Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
•Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
