Front Line Manager - F&A - I2C 4A
Inviting applications for the role of Front Line Manager - F&A - I2C 4A.
In this role, you are expected to have deep OTC domain knowledge and should have led a team size of 30-50 people. Proven experience leading O2C transition covering knowledge transfer, SOP validation, readiness, UAT, cutover, go-live and stabilization/hyper care across multiple businesses or geographies. Prior experience leading Order-to-Cash (OTC) functions within a Business Process Industry with driving transformation / projects experience / Robotic process automation will be preferred.
Responsibilities
•The candidate will be responsible to manage a large team of analysts who will perform Customer Master set up, AR collections, cash applications, billing, order management, credit reviews and month end reporting
•Ensure all month end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed KPIs / SLAs targets as applicable
•Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need
•Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights
•Client Relationship management: Constantly communicate with client and internal stakeholders to build a strong relationship that is essential for seamless delivery of services
•Operational excellence – governance, weekly utilization, project prioritization, team resource optimization etc.
•Managing and recording performance of team members. Hire, coach, mentor and develop the staff skills and provide career development planning and opportunities
•Partner with Human Resources to handle client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retention
•Demonstrate a passion for driving transformation by identifying and implementing process improvements, automation opportunities, and service quality outcomes
•Actively seeks and works with feedback to drive continuous improvement and client outcomes & builds trusted relationships
Minimum Qualifications
•Commerce/Business Graduate with relevant experience in order to cash domain
•Good Leadership skills
•Excellent analytical skills, excellent communication skills and the ability to communicate actionable analytical findings to a non-technical audience in clear and concise language
•Adept at learning and applying new data, analytics methods and technologies; possess analytic curiosity to seek out and develop potential solutions and drive continuous improvement; motivated by challenging, complex problems
•Proven experience in managing outcomes in a complex entity and fragmented technical landscape
•Strong business acumen with the ability to understand client value drivers
•Excellent verbal and written communication skills, with a demonstrated ability to influence stakeholders across all organizational levels
Preferred Qualifications/Skills
•Proficient in MS Office applications
•Knowledge of ERP (S4Hana, SAP ECC, JD Edwards, Oracle & Navision)
•Strong knowledge of AR domain and AR tools
•Good communication skills
Qualifications
Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
Certifications
ACCA Qualified Accountant (ACCA) - SEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIIT, Certified Investment Management Analyst (CIMA) - DataTrained, Microsoft Excel Certification - Normandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAP
Required Skills
Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Client Relations, Collections Management, Data Analytics, Data Literacy, Data Visualization, Deductions Management, Lean Six Sigma (LSS), People Leadership
Language
English (Required) - Advanced - C1
Job Details
•Job Type: Regular
•Master Skill List: F&A - I2C
•Remote Type: Office
•Work Shift: Flex Time (Philippines)
