Unlimit

fraud & dispute analyst in fintech

In short

This role handles Visa and Mastercard disputes, chargebacks, and fraud cases within acquiring operations at a fintech company, including preparing chargeback responses and communicating with merchants. It's an office-based position in Belgrade, requiring at least 1 year of experience in disputes, chargebacks, or fraud in fintech, banking, or acquiring, plus understanding of the card payment ecosystem and fraud types. Salary and benefits are not disclosed.

About Unlimit
Unlimit provides global financial infrastructure that combines payment acceptance, programmable financial accounts, and digital asset rails. Its platform connects local payment ecosystems to enable businesses to move value and settle transactions across continents.
Responsibilities
•Handle Visa and Mastercard disputes and chargebacks within acquiring operations
•Analyze fraud cases
•Manage cases throughout the dispute lifecycle
•Collect, review, and prepare supporting evidence
•Prepare and submit chargeback responses (representments)
•Monitor dispute deadlines and ensure compliance with card scheme requirements
•Communicate with merchants and internal teams about dispute cases
•Maintain accurate dispute records and reporting
Requirements
•1 Year of experience in disputes, chargebacks, or fraud in a fintech, bank, or acquiring environment
•Basic understanding of the card payment ecosystem, including issuers, acquirers, merchants, card schemes, transaction lifecycle, authorization, clearing, and settlement
•Understanding of common fraud types and the differences between fraud, friendly fraud, and merchant-related disputes
•Good organizational and time-management skills, with the ability to handle multiple cases and prioritize by deadline
Nice to have
•Internship experience
Conditions
No conditions specified in the vacancy.

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