About the role
InvestEngine is a UK investment platform that makes it simple and low-cost for people to build long-term wealth with ETFs, through ISAs, pensions and general investment accounts. As our client base grows, our Operations team in Georgia plays a key role in making sure every client is onboarded and monitored safely and to a high standard. You'll join our first-line Financial Crime Operations team, reporting to the Financial Crime Operations Manager.
Responsibilities
•Complete transaction monitoring and enhanced due diligence (EDD) reviews, investigating unusual activity and escalating suspicions correctly
•Meet our turnaround targets — most applications and monitoring cases within 24 hours — while keeping accuracy at 98% or above
•Keep internal registers and client records accurate and up to date
•Work with Compliance, Operations and Customer Experience to resolve escalations within SLA
•Spot inefficiencies and suggest practical improvements to our processes
•Review and process new client applications for individuals and businesses, including identity, address, bank account and company checks
•Carry out PEP and sanctions screening at onboarding and as part of ongoing monitoring
Requirements
•Experience in a detail-focused, high-volume operations role — ideally onboarding, KYC/AML, compliance operations or similar in financial services
•Knowledge of KYC/AML, and experience with PEP and sanctions screening
•Excellent attention to detail: you catch errors in documents and data and double-check before you submit
•Strong time management: you handle large volumes without missing deadlines
•Clear, professional written and spoken English
•Good risk awareness — you know when something doesn't look right and you flag it
•A proactive, collaborative way of working: you take ownership instead of waiting for direction
Conditions
No conditions stated in the posting.
