Role Purpose
The Facilities Manager is responsible for leading workplace and facilities operations for the Kuala Lumpur site, ensuring a safe, reliable, compliant and high-quality workplace experience.
The role provides day-to-day leadership of site operations and the Workplace team, with accountability for service delivery, workplace experience, vendor performance, financial management, compliance, operational improvement and stakeholder management.
Key Responsibilities
•Lead day-to-day workplace and facilities operations, ensuring safe, reliable and consistent service delivery in accordance with Microsoft requirements, agreed SLAs/KPIs, SOPs and applicable regulations.
•Act as the primary site-level point of contact for workplace and facilities matters, building effective relationships with Microsoft stakeholders, employees, landlords, service partners and supporting functions.
•Drive workplace experience and service excellence, proactively addressing employee and guest feedback, service issues and opportunities for improvement.
•Manage vendors and service providers, driving service quality, SLA/KPI performance, compliance, cost effectiveness, corrective actions and continuous improvement.
•Conduct regular site inspections and operational reviews, proactively identifying workplace deficiencies, service gaps and risks and ensuring actions are driven through to closure.
•Manage operational performance and reporting, using service, financial and SLA/KPI data to identify trends, conduct root-cause analysis and recommend improvement actions.
•Manage site OPEX, budgets and forecasts, including PO and accrual management, invoice validation, financial controls and identification of cost-efficiency opportunities.
•Ensure compliance with applicable health, safety, security and regulatory requirements, including safe working practices, audits, incident follow-up and corrective actions.
•Manage landlord, building and maintenance matters, including preventive and reactive maintenance, work orders and operational risks, while minimizing business disruption.
•Support emergency preparedness and business continuity, including site readiness, emergency planning, drills and facilities response during incidents.
•Support workplace projects, changes and sustainability initiatives, driving practical improvements in employee experience, operational efficiency, energy, water, waste and overall site performance.
•Demonstrate end-to-end ownership of site matters, anticipating operational risks, resolving issues proactively and escalating significant risks appropriately.
People Leadership
•Lead, coach and develop the Workplace team, establishing clear roles, priorities, service expectations and accountability.
•Establish site and individual goals and cascade objectives through JLL's performance management process.
•Manage goal setting, mid-year and year-end performance reviews for direct reports.
•Maintain appropriate development and succession plans, including cross-training and knowledge transfer to support operational continuity.
•Build a collaborative, accountable and service-focused team culture.
Key Skills & Experience
•5–6 years of relevant experience in facilities management, workplace operations, property management or corporate real estate, with 2–3 years of people-management or supervisory experience.
•Relevant degree or diploma in Facilities Management, Property Management, Engineering, Building Services, Business Management or a related discipline preferred.
•Proven experience managing workplace operations, vendors and service providers, including SLA/KPI performance.
•Strong stakeholder management and customer-service orientation.
•Good financial and commercial management capability, including exposure to budgets, OPEX, POs, accruals and invoice management.
•Strong understanding of workplace health, safety, compliance and operational risk.
•Good analytical, problem-solving and root-cause analysis skills.
•Strong people-management, coaching and team-development capability.
•Ability to manage multiple priorities, exercise sound judgement and operate with appropriate autonomy.
•Strong continuous-improvement and service-excellence mindset.
Location
On-site – Kuala Lumpur, Malaysia
