Job Title
Expertise Technical Writer (8+ Years - Madcap Flare, HTML, Microsoft Word, SharePoint) || Noida
Technical Writer
Job Location: Noida
5 Days Work From Office
As a Technical Writer at Fiserv, you will translate complex information into simple, polished, and engaging content that helps clients confidently configure and use our products. You bring excellent writing and verbal communication skills, experience writing business documentation, and a demonstrated ability to work in a fast-paced development environment.
What you will do:
•Create user guides, release notes, quick references, and other assigned content.
•Analyze and translate technical designs into user-friendly client material.
•Collaborate with subject matter experts to obtain an in-depth understanding of products and documentation needs.
•Use test environments to research Fiserv products and services and obtain screen samples for documentation.
•Ensure technical accuracy, readability, and consistency across the documentation set through reviews.
•With minimal supervision and routine support, prioritizes and organizes own effectively work to meet deadlines.
•Compare alternative actions and recommend an approach to the manager, team lead, or senior team member. Ex: How to integrate content into existing deliverables or how to organize a new deliverable.
What You Will Need to Have:
•Bachelor's Degree in English, Technical Communications, Professional Writing, or a related field preferred.
•8+ years of relevant technical writing experience.
•Knowledge of the Microsoft Style Guide and experience with department writing standards.
•Experience with Madcap Flare, HTML, Microsoft Word, SharePoint, Adobe Acrobat, SnagIT, JIRA, and Confluence.
•Experience creating technical documentation in SDLC and Agile environments.
•Proficient in writing content in U.S. English.
What Would Be Great to Have:
•Experience writing user interface text and application screen content.
•Experience with AI: use AI to create your documentation and write content that is AI-consumable.
•Knowledge of the banking industry, platforms, banking applications, or online financial solutions.
