What this job involves
As an Experience Coordinator, you'll be a key player in our hospitality-focused workplace, ensuring a seamless and positive experience for our client's Executives, employees, and guests every day. This is a dynamic, client-facing role for someone passionate about service, problem-solving, and contributing to an outstanding work environment. As part of our team, you will help increase engagement and partnership between our team, service partners, and the client.
Job Responsibilities
This role is a blend of hands-on service delivery, operational support, and client engagement.
•Proactively manage and respond to Executive ticket requests, ensuring prompt resolution, high-level service, and SLA compliance.
•Build meaningful relationships with the Executive team, proactively anticipating their needs to exceed expectations.
•Serve as a key liaison with the Facilities teams, providing regular updates on ongoing initiatives and promptly escalating any concerns, ensuring a high degree of integration.
•Support Facilities teams in providing data driven insights through ticket trends analysis, CSAT data, and reporting.
•Partner with the broader Experience team to foster a positive work culture and deliver high-touch customer experience for our clients.
•Provide essential operational support through administrative tasks and work order management, ensuring all services are delivered with speed and responsiveness and consistently with SLAs and brand standards.
•Proactively identify and escalate potential risks to avoid any disruption to the client's operations, including building walks and other tasks assigned by the Experience Manager.
•Foster effective communication and support fellow team members to ensure accountability across the team.
•Share best practices and contribute to the overall development of the team, helping to build a future-forward organization.
•Collect, analyze, and report data-driven insights to ensure alignment with KPIs and help leadership with strategic initiatives.
•Continuously improve and innovate service delivery by supporting a future-forward organization through the adoption of best practices, new tools, and process improvements.
Qualifications
•Associate's or Bachelor's degree, preferred.
•2-3 years of relevant experience in hospitality, facility/property management, or building operations.
•Exceptional customer service skills and professionalism with a passion for hospitality.
•Highly collaborative and possess strong verbal and written communication skills.
•Well-organized with strong time management skills and can prioritize multiple tasks in a fast-paced environment.
•Work independently and problem-solve creatively.
•Quickly adapt to new devices, technology, and applications.
•Proficient in Google Suite and Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook).
•Adhere to a professional appearance policy.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position
65,400.00 – 86,050.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location
On-site – Mountain View, CA
Personalized benefits that support personal well-being and growth
•401(k) plan with matching company contributions
•Comprehensive Medical, Dental & Vision Care
•Paid parental leave at 100% of salary
•Paid Time Off and Company Holidays
•Early access to earned wages through Daily Pay
