Job Description
As an Engineer, Remote Support you will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. You will be expected to respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
In this role, based either in Netherlands or Germany, you will report into a Team Leader, and you will support our Dutch speaking portfolio of customers. You will work hybrid.
Your Responsibilities
•Provide technical support to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
•Team member of our Controller hardware team where you will work with leading Logix controller systems and related products.
•Create and publish knowledgebase articles.
•Provide exceptional customer service from start to resolution for each issue.
•In most cases, this support will be provided by phone and email.
•In this role work takes place on shift mode from Monday to Friday between 8-17.
The Essentials - You Will Have
•Bachelor's Degree in Electrical or Computer Engineering, Computer Science, Information Systems (other degrees considered based on relevance to the role) or experience with Rockwell Automation or similar hardware products.
•Fluent English and Dutch (C1/C2) language skills are mandatory for the role.
•Knowledge of the product range and applications of industrial automation in connection with software solutions and IT systems.
The Preferred - You Might Also Have
•Knowledge of VFD's and motion drives
•Knowledge of PLCs.
•Knowledge of windows and Office 365
•Knowledge of VMWare, (Windows Servers), Ethernet networking, HMI systems.
What We Offer
Our benefits package in Netherlands includes:
•Volunteer Paid Time off available after 6 months of employment for eligible employees
•Company volunteer and donation matching program – your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
•On-demand digital course library for professional development
•Comprehensive mindfulness programs with a premium membership to Calm
•Employee Assistance Program
•Personalized wellbeing programs through our OnTrack program
•... and other local benefits!
Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
