About the role
Want to lead an engaged team in the heart of Stockholm and help shape the service business of the future? KONE is now looking for a District Manager who wants to combine leadership, customer relationships and business responsibility in an operation where people and technology meet every day.
As District Manager you take on a key role in our service operations, leading a team of service technicians who work every day to deliver world-class service to our customers. The role offers great freedom with responsibility and gives you the opportunity to influence the business's results, development and future.
The position is based at KONE's office in Kista, and the district mainly covers Stockholm's inner city and nearby areas to the east. Since the role involves regular visits to both customers and technicians out in the field, a company car is included.
About the role (details)
As District Manager you are responsible for personnel, work environment, finances and business development within your district. You lead, coach and develop your employees while ensuring that the business delivers according to our high standards for quality, safety and customer satisfaction.
You work closely with both customers and employees and play an important role in building long-term relationships, developing the business and ensuring that our service agreements are fulfilled.
In the role you will, among other things:
•Lead, coach and develop service technicians in their daily work
•Have personnel, work environment and budget responsibility for the district
•Follow up and analyze financial and operational key metrics
•Ensure delivery according to agreed quality and service targets
•Conduct customer visits and develop long-term customer relationships
•Work with resource and capacity planning
•Drive improvement work and business development
•Be responsible for skills development and staffing within the group
About you
We are looking for someone who is an engaging and confident leader, motivated by developing people, building strong teams and achieving results together with others.
You thrive in a hands-on role where you switch between strategic matters and operational presence out with customers and employees. You have the ability to build trust, communicate clearly and make decisions that drive the business forward.
To succeed in the role you are structured, solution-oriented and used to handling many contact points simultaneously. You are curious, business-minded and good at building relationships both internally and externally.
You also have the ability to quickly get up to speed in technical operations and thrive in an environment where safety, quality and customer focus are central.
Knowledge, education and experience
To succeed in the role, we see that you have:
•Experience of personnel management and work environment responsibility
•Experience of budget and results responsibility
•Experience from a customer-facing business
•Good knowledge of Swedish and English, both spoken and written
•Category B driving license
•Good system skills and experience with Microsoft Office
Meriting
•Experience from the elevator industry
•Experience from technical service organizations or related industries
•Post-secondary education in a relevant field
•Experience with SAP and/or Salesforce
•Leadership training
We offer
At KONE you are offered the opportunity to join a market-leading company at the forefront of the industry. KONE leads industry development and is listed on Forbes' list of the world's most innovative companies. KONE is a global company with a flat organization characterized by flexibility and openness, and there are good development opportunities within the company, both within the Swedish organization and internationally. You are offered a fun and developing role characterized by freedom with responsibility, and you get the opportunity to plan your own days. KONE has a collective agreement, wellness allowance and other benefits gathered in a benefits portal.
About KONE
At KONE we shape the cities of the future. As one of the world's leading companies in elevators and escalators, we help two billion people move safely and smoothly every day. Together with our partners and customers, we work to improve the flow of people. With energy-efficient solutions and services, we support the ongoing transition towards a more sustainable future.
In 2025, KONE had a turnover of EUR 11.2 billion and, at the end of the year, over 60,000 employees in nearly 70 countries. KONE's B shares are listed on Nasdaq Helsinki Ltd. in Finland.
How to apply
Does this sound like you? We work with ongoing selection and interviews, so please send in your application as soon as possible. We do not accept applications via email.
For questions about the position, you are welcome to contact:
Kenny Lundberg, Service Manager Stockholm, [email protected]
