About the Company
Booking.com operates a travel platform that connects travelers with a large selection of accommodations worldwide. Its website and mobile apps let customers book places to stay across destinations in 229 countries.
Responsibilities
•Own the Search vertical strategy and set its 18-month direction
•Translate company and Marketplace strategy into an aligned Search portfolio direction
•Define the strategic narrative and sequencing of major Search product investments
•Own department-level outcomes for customer value, business value, and product quality
•Define and own measurable Search performance narratives using portfolio KPIs and leading indicators
•Lead the Search product organisation across multiple product groups, including planning and resource allocation
•Ensure delivery excellence through planning, prioritisation, dependency and risk management, and disciplined rollouts
•Raise product quality through reliability, maintainability, compliance, cost efficiency, operational health, and adherence to Non-Functional Requirements
•Ensure Search capabilities are operationally ready, with monitoring, incident reduction, technical health, and deprecation where needed
•Balance speed, quality, and risk, keeping investments aligned with customer promises, portfolio priorities, business viability, and investment discipline
•Partner with Engineering leadership on multi-year architectural investment decisions
•Use data, experiments, customer understanding, forecasting, and Applied AI to guide portfolio choices and improve product value
•Lead cross-BU initiatives involving Conversational, Trip Planning, accommodations, flights, transport, attractions, Insights, and platform teams
•Establish decision forums, communication rhythms, and alignment mechanisms across functions and business units
•Represent the Search area in VP/SVP-level forums and frame options, trade-offs, and decision requests
•Develop leaders across the Search organisation and build a leadership pipeline
•Design and evolve the Search product organisation structure, clarifying scope, decision ownership, and accountability
•Hire, coach, and performance-manage senior PMs and GPMs
•Lead improvements across Marketplace Product Experience, Connected Trip, and PM craft, including quality standards, AI product thinking, quality frameworks, hiring quality, and reusable practices
•Lead as a people manager through delegation, frequent feedback, and direct handling of difficult conversations
•Ensure Search addresses traveller needs and improves trip discovery, comparison, refinement, and planning
•Evolve Search into an intent-aware trip discovery and decisioning capability for inspiration, discovery, booking-ready, and in-trip modes
•Align Search strategy with North Star architecture principles and shared platform direction across devices, surfaces, and connected trip journeys
•Use customer and user insight to understand traveller behaviours, motivations, unmet needs, and trust barriers
•Partner with Engineering, Data, and ML leaders to shape feasible, data-ready, valuable AI-enabled Search capabilities aligned with Booking's AI standards
Requirements
•Extensive product leadership experience, typically 10+ years, including several years leading multiple PM teams and managers in a complex global environment
•Experience operating at Product Director scope, owning multiple product groups, 18-month strategy, resource allocation, and complex cross-BU initiatives
•Strong strategic thinking, business acumen, prioritisation, narrative clarity, and long-term portfolio trade-off skills
•Track record of delivering measurable customer and business value while raising product quality at portfolio scale
•Applied AI Product Proficiency, including improving PM effectiveness with AI, evaluating product AI opportunities, and governing safe, responsible AI use
•Strong tech fluency and ability to partner on architecture, reliability, maintainability, and long-term technical health
•Excellent stakeholder leadership and ability to influence senior leaders through structured narratives, options, and clear decision framing
•Strong command of English, written and spoken
Nice to Have
•Experience in travel, marketplaces, consumer digital products, search, discovery, recommendations, or conversational/AI-enabled product experiences
•Experience at the intersection of traveller-facing experiences, platform capabilities, and AI/ML systems
Conditions
•Pre-employment screening may include employment history, education, and other information necessary to assess qualifications and suitability, as permitted by applicable law
