About
GSM Kazakhstan is a member of Green and Smart Mobility (GSM Global), a pioneering technology-driven transportation company committed to promoting sustainable mobility solutions. As part of a rapidly growing international ecosystem, GSM Kazakhstan delivers customer-centric transportation services while leveraging innovative technologies to enhance service quality and operational excellence.
Responsibilities
•Develop and execute the Kazakhstan operations strategy in alignment with the overall business strategy and objectives set by the CEO.
•Translate business targets into clear operational plans, priorities, resources and execution roadmaps.
•Lead end-to-end operational performance across Kazakhstan, ensuring service quality, operational readiness, productivity and cost efficiency.
•Establish an effective operational management rhythm, including regular performance reviews, action tracking and issue escalation.
•Identify operational gaps and implement corrective actions to improve business performance and scalability.
•Ensure the operational model is scalable to support business and fleet expansion across Kazakhstan.
•Oversee the operational performance and readiness of depots and frontline teams across Kazakhstan.
•Ensure depots have appropriate processes, manpower, facilities, equipment and operational capacity to support business requirements.
•Standardize operational procedures across locations while adapting execution to local market requirements.
•Monitor depot productivity, utilization, service quality, turnaround time and operating costs.
•Work closely with Depot and Setup teams to ensure operational readiness for new locations, facilities and market expansion.
•Drive continuous improvement of frontline workflows, processes and resource utilization.
•Work closely with Driver Supply / Driver Acquisition to ensure sufficient driver supply and operational capacity in line with business demand.
•Coordinate operational requirements related to driver onboarding, activation, utilization, retention and performance.
•Monitor driver supply-demand balance and identify operational bottlenecks affecting service availability.
•Collaborate with Driver Supply and relevant functions to improve driver productivity and operational efficiency.
•Ensure driver-related operational processes are implemented consistently across Kazakhstan.
•Work closely with Vehicle Management, Depot and relevant operational teams to maximize vehicle availability, utilization and operational readiness.
•Monitor fleet utilization, downtime, turnaround time and operational losses.
•Coordinate operational priorities related to vehicle allocation, maintenance, inspection, charging and deployment.
•Identify opportunities to improve asset utilization and reduce operational downtime and costs.
•Ensure fleet operations support business growth and service-level requirements.
•Act as the key operational partner to Sales & Marketing, Driver Supply, Vehicle Management, Depot, Back-office, Finance, HR, Technology/Product, Safety/QC and other functions.
•Translate commercial and business requirements into operational actions and capacity plans.
•Work with Sales & Marketing to align operational capacity with demand generation, campaigns and market expansion.
Requirements
•Bachelor's degree in Business, Operations, Engineering, Logistics, Transportation or a related discipline.
•10+ years of progressive operations experience, with significant experience leading large-scale operational teams.
•Proven experience in ride-hailing, mobility, transportation, logistics, fleet management, e-commerce, automotive or other high-volume operational businesses.
•Experience managing multi-site, multi-layer or geographically distributed operations.
•Proven track record in scaling operations, improving productivity and implementing operational transformation.
•Strong experience in cross-functional coordination across commercial, driver supply, fleet/vehicle and support functions.
•Strong understanding of operational KPIs, data analysis, cost management and performance management.
•Strategic and operational leadership.
•End-to-end operational management.
•Strong execution and ownership.
•Data-driven decision-making.
•Cross-functional stakeholder management.
•Process optimization and continuous improvement.
•Cost and productivity management.
•Fleet and asset utilization.
•Risk and incident management.
•Organization and people leadership.
•Problem-solving in fast-paced environments.
•Strong communication and influencing skills.
•Ability to balance business growth, operational efficiency, service quality and risk control.
•English: Fluent – required.
•Russian: Fluent – required.
•Kazakh: Fluent – required.
Nice to have:
•Experience working in Kazakhstan or the broader Central Asian/CIS market is an advantage.
•Experience working within a regional or global organization is preferred.
Conditions
No conditions stated in the posting.
