About the Role
We are seeking an experienced Director to lead our global Digital Operations Center (DOC). This role owns the day-to-day leadership of the DOC's 24/7, multi-site team while driving the operational strategy, tooling, and staffing decisions that keep monitoring, alerting, and incident response running at scale across all regions. The Director will provide technical and operational leadership for DOC managers across all sites, serve as a senior escalation point for complex incidents, and partner with enterprise leadership on the strategic direction of incident management.
What You'll Do
Leadership & Strategy:
•Lead the global DOC team across all sites, setting standards, staffing, and tooling strategy aligned with the company's technology and resilience goals.
•Own and continuously improve DOC policies and procedures.
Incident Management, Monitoring, and Alerting:
•Serve as senior escalation point for critical incidents, directing assessment, escalation, and crisis team activation; coordinate with product engineering teams, site reliability engineering (SRE), IT, and others on resolution and root cause analysis.
•Lead post-incident reviews, driving corrective and preventive actions.
•Drive improvements in signal analysis across multiple sources to minimize time to detection for major incidents.
People & Operations:
•Recruit and develop DOC staff globally, with ongoing training to keep the team current on tools and incident management practices.
•Evaluate and recommend investments in tools, technologies, and staffing; support DOC budget and resource allocation.
Documentation & Reporting:
•Maintain incident logs, documentation, and SOPs for DOC response and escalation.
•Provide regular updates to senior leadership on DOC performance and improvement opportunities.
What You'll Need
Education:
•Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent work experience considered. Master's degree or relevant certifications are a plus.
Experience:
•10+ years in technology operations or engineering, including 6+ years leading a 24/7, at-scale operations function — a traditional operations center (DOC / SOC / NOC) or an engineering organization where teams directly operate the services they build.
•Proven experience managing high-availability operations across multiple sites, regions, or distributed teams.
•Experience with observability/monitoring platforms and incident alerting and notification systems.
•Strong understanding of distributed systems, cloud infrastructure, and security fundamentals.
•Demonstrated experience with service management principles and practices and the judgment to apply them in a fast-moving, high-autonomy environment.
•Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Skills:
•Excellent problem-solving, analytical, and decision-making skills, particularly in time-critical situations.
•Strong leadership and team management skills, with a focus on building a collaborative, high-performance culture across distributed teams.
•Exceptional verbal and written communication skills; able to engage both technical and non-technical stakeholders at all levels of the organization.
Work Environment:
•Ability to work in a fast-paced, global operations environment.
•Some domestic and international travel is required.
Benefits of Working at CrowdStrike
•Market leader in compensation and equity awards
•Comprehensive physical and mental wellness programs
•Competitive vacation and holidays for recharge
•Paid parental and adoption leaves
•Professional development opportunities for all employees regardless of level or role
•Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
•Vibrant office culture with world class amenities
•Great Place to Work Certified™ across the globe
The base salary range for this position for all U.S. candidates is $170,000 - $260,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.
