Position: Assistant Boutique Manager (Deputy Boutique Manager)
Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, unlimited innovation and a respect for excellence. This is made possible through a fully integrated Manufacture mastering watchmaking and high jewelry know-how. Piaget excels in everything that is rare, precious and exceptional. "Always do better than necessary" — the Piaget founder's motto — remains the guiding principle for all colleagues across the world who, every day, make Piaget grow with passion.
PIAGET has been an international brand captivating the world since its founding in 1874 with jewelry watches and high-end jewelry using the most advanced techniques. The brand is now moving to achieve rapid growth in the high-potential Japanese market. The true mission goes beyond "Best service" to "Brand development."
Role Overview:
Recruiting for a Deputy/Assistant Boutique Manager position to support the Boutique Manager. The following are the Boutique Manager's responsibilities that this role supports:
•Reporting to the Retail Manager
•Responsible for managing the entire boutique, ensuring profitability, brand recognition, team development, high-quality customer service, and the building and advancement of customer information, while conveying the brand's expectations to the team
Responsibilities:
•Achieve monthly and annual boutique sales and KPI targets set by the brand
•Set targets for all sales staff (individual sales targets, weekly/daily sales targets, customer card acquisition targets) and motivate the team daily
•Analyze business trends and needs, and submit regular reports
•Be responsible for training and development of sales staff, and conduct appropriate evaluations
•Share consistent communication and information within the boutique
•Create customer management data
•Propose events and advertising, and continuously enhance customer relationships to maximize customer recognition
•Manage boutique inventory and understand merchandise needs
•Properly handle boutique operations: delivery, repairs, security management, etc.
•Ensure the team's understanding of and compliance with company policies and procedures
•Follow visual merchandising instructions from headquarters to execute appropriate branding
•Ensure awareness of being a brand representative both inside and outside the boutique
Requirements:
•3+ years of management experience in the luxury goods industry (experience in luxury cars, hotels, apparel, restaurants, and other wide-ranging industries besides watches and jewelry is also welcome)
•General education/culture
•A sense of luxury service
•Results-driven, proactive, and entrepreneurial spirit
•Leadership qualities and interpersonal skills
•Analytical and organizational ability
•Communication skills and networking ability
•English ability is a plus
Other:
•Working hours: Shift system, 7.5 actual working hours (120 paid holidays per year)
•Working hours vary by store
