About Diligent
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.
Responsibilities
As a Delivery Manager at Diligent, you'll partner with customers around the world to deliver successful outcomes and enhance their experience with our solutions. Working as part of a collaborative global team, you'll lead projects, coordinate cross-functional stakeholders, and help drive continuous improvements across the customer journey. Every day brings new challenges, opportunities to innovate, and the chance to make a real impact alongside a great team.
•Lead engagements independently or with a team and coordinate task allocation
•Continue to deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle
•Actively manage projects and mobilize the proper team resources to make sure that projects are delivered successfully; delays and project overruns are minimized; and project efficiencies and budgets are managed
•Leverage Domain/Product knowledge to expand business through interactions with the customer
•Support sales on Discovery Calls, SOW Generation, Scoping, etc.
•Take the lead, in conjunction with SE & CS, to develop strategies and approaches to drive increased adoption of Diligent Solutions and in expansion plays for GRC use cases
•Spearhead the development of business solutions that leverage the full suite of Diligent products
•Provide coaching and mentoring of team members on project management and customer enablement
•Continue to develop Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development
•Identify specialty areas of Domain and/or Product to become a Subject Matter Expert (SME) and prioritize learning and development of those areas
•Propose, lead, support and execute internal initiatives that benefit the broader team and business
•Support senior management, sales, and solution engineers on potential Business Development activities (Discovery Calls, RFP Response, SOW generation)
•Support Senior Managers in efficient and effective Practice Management and Operational Matters, including proper resource scheduling, timesheet submission/approvals, profitability, etc.
Requirements
•Maintains a consistently high-quality level of work including attention to detail, accuracy, and following processes and procedures with stakeholders and customers
•Maintain Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and/or experiences
•Proactively and effectively communicate with all stakeholders on any project-related aspects. No news is not necessarily good news
•Ability to lead or follow as the situation mandates
•Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical/regulatory environment
•Effective skills in persuasion and influence, as well as an ability to enthuse and inspire
•Preferred experience coming from within the GRC domain
•Exceptional communication and presentation skills including public speaking and workshop facilitation
•Understanding of business processes and the ability to solve business problems using a combination of technology and process changes
•Demonstrate effective project management practices including project status tracking and reporting and issue escalation
•Know your business: be ready to present about the different aspects of your projects
Offers will be negotiated based on each candidate's qualifications.
What Diligent Offers
•Eligibility to participate in the annual incentive plan; incentives are earned based on employee performance against defined metrics and company goals
•Full-time roles are eligible for a comprehensive benefits program which includes medical, dental and vision coverage
•Eligibility to contribute to a 401(k) plan that includes a company match
•Flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.
To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time.
