About the Role
HMRC's Unity Programme brings together shared services for HMRC, the Department for Transport, and the Ministry of Housing, Communities and Local Government. It aims to modernise the IT platform and provide tools for HR, Finance, Payroll, and Procurement, while standardising data and processes.
Responsibilities
•Take ownership of ambiguous work, structure it, and deliver clear, practical decisions and outcomes
•Progress complex work independently and drive it to completion
•Identify requirements, plan approaches, bring together relevant people, and deliver high-quality outputs
•Ensure materials are decision-ready, accessible, and aligned with programme objectives and governance standards
•Lead workshops with departmental leaders, subject matter experts, delivery partners, and operational teams
•Shape and assess delivery options, considering feasibility, policy alignment, risks, and service impact
•Turn diverse viewpoints into clear recommendations that support evidence-based decision-making
•Contribute to transformation planning, readiness assessment, and transition design
•Work with operational leaders to ensure new processes, roles, and services are understood and viable
•Collaborate with stakeholders across government departments, agencies, and delivery partners
•Provide trusted analytical leadership through influence rather than authority
Requirements
•Strong Business Analysis experience in large-scale transformation
•Experience in some or all of process design, service design, target operating model development, and requirements definition
•Confidence navigating change in fast-paced environments
•Experience leading cross-functional and cross-organisational workshops
•Familiarity with change planning and implementation, including readiness, transition design, and adoption
•Ability to translate complex information into clear, actionable insights for different audiences
•Demonstrates ownership, accountability, analytical clarity, curiosity, resilience, pragmatism, influence, collaboration, and clear communication
Nice to have
•ServiceNow experience, including UX/CX design
•ERP experience, particularly SAP S/4HANA, including design, testing, and deployment
Conditions
•Occasional travel may be required for cross-government and cross-department meetings
•Civil Service Defined Benefit Pension scheme; HMRC contributes £16,959 towards membership
•Alpha pension contributions equal to at least 28.97% of salary
•Annual leave starts at 25 days and increases by one day per qualifying year, up to 30 days
•Family-friendly policies, personal support, coaching, and development
•Flexible and hybrid working arrangements may be agreed where possible
•HMRC is office-based; colleagues are expected to spend 60% of working time in the office. Where the role allows and the home environment is suitable, up to two days per week may be worked from home, averaged over a calendar month
•Occasional office attendance may be required for existing HMRC contractual homeworkers where there is a business need
•For part-time roles, salary is pro rata to agreed working hours
•Interview recording is prohibited unless explicit agreement is obtained
•Successful candidates must undergo a standard criminal record check and baseline personnel security standard checks
