About
BA Cityflyer is an airline serving business and leisure travelers from London City Airport. It is part of the British Airways family and delivers customer service across its airline operations.
Responsibilities
•Analyse complex datasets to identify trends, performance drivers and opportunities for improvement
•Deliver insights, recommendations and decision support to operational and commercial stakeholders
•Build, maintain and enhance reports, dashboards, analytical models and AI-enabled solutions
•Produce forecasts, targets and performance analysis to support business planning and decision-making
•Lead ad-hoc analytical investigations and business-critical projects
•Present complex findings to stakeholders clearly and concisely
•Influence business decisions through evidence-based insights and constructive challenge
•Improve reporting automation, data quality and analytical processes
•Collaborate with teams across BA Cityflyer, BA Euroflyer and the wider BA/IAG analytics community
Requirements
•Numerate degree or equivalent analytical experience
•Strong experience using Excel, SQL and other analytical tools
•Experience analysing business data and translating findings into actionable insights and recommendations
•Experience developing reports, dashboards, models or other analytical solutions
•Excellent written and verbal communication skills, including presenting insights to stakeholders
•Strong technical communication skills, particularly with less technical stakeholders
Nice to have
•Experience using Python or other programming languages
•Experience in aviation, travel or a similarly operationally complex industry
•Knowledge of British Airways systems and data environments
•Experience in Agile delivery environments
•Experience building AI agents or other AI solutions
•Exposure to cloud-based analytics, machine learning or predictive analytics techniques
Conditions
•Location: London, Manchester, Gatwick
•Salary sacrifice schemes, including electric vehicle and cycle to work schemes
•Health Cash Plan
•Gym and retail discounts
•Unlimited basic and premium standby tickets on worldwide British Airways flights
•Up to 30 discounted 'Hotline' airfares per year for the candidate, friends and family
•Opportunities to take on new challenges and develop across the business
