Location: On-site in Yerevan, Armenia; openness to relocating to Armenia if currently based abroad
Salary: 1–1 RUB per month, gross
Company
International fintech company with offices in Limassol, London, Nassau, Dubai, and Yerevan and a workforce of more than 600 employees representing 50 nationalities.
What you will do
•Support clients in Kazakhstan through live chat, email, and phone.
•Assist with registration, account verification, platform access, account settings, and onboarding documents.
•Process KYC checks, deposits, withdrawals, and internal transfers according to internal procedures.
•Explain account conditions, account types, trading operations, and procedures clearly.
•Investigate client queries and collaborate with Payments, Compliance, and IT on complex cases.
•Maintain CRM and ticketing records, identify recurring Kazakhstan-client issues, and suggest support and back-office improvements.
Requirements
•At least 2 years of relevant customer support or back-office operations experience in fintech.
•Experience supporting clients from Kazakhstan and familiarity with their common service needs.
•Fluent spoken and written Kazakh and Russian, with good written and spoken English.
•Practical knowledge of client onboarding, KYC/AML procedures, and payment processing.
•Familiarity with financial platforms and core trading concepts, including spreads, leverage, margin, swaps, and order execution.
•Ability to manage multiple requests, prioritise, and follow cases through to resolution.
•Attention to detail and a careful approach to confidential information.
•Ability to work on-site in Yerevan and openness to relocating if currently based abroad.
Nice to have
•Knowledge of payment methods and verification documents commonly used in Kazakhstan.
•Familiarity with CRM systems, Freshdesk, Jira, or similar tools.
•Knowledge of additional regional languages.
Culture & Benefits
•Medical insurance.
•Lunch allowance and birthday voucher.
•Visa arrangement and relocation support.
•Referral program.
•International workplace with colleagues from 50 nationalities.
