Job Title: Customer Supply Manager – East Africa
About Us
With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world's most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life's moments — from everyday connections to landmark celebrations.
About the Function
Africa Partner Markets covers 40+ countries across Africa. It manages partnerships to manufacture and distribute the Diageo portfolio, including a full portfolio of Beer, RTD's (Ready-To-Drinks), local spirits, international spirits and top end luxury spirits. In Diageo Africa context, the margin profile is attractive, with a higher focus on spirits and outsourcing of beer manufacturing. Our extensive and exciting brand portfolio serves consumers across diverse demographics and delivers against consumers' in-culture premiumisation experiences, and is well positioned to tap into future trends.
About the Role
Provide seamless end to end customer supply management from forecasting to cash with the customer base in East Africa (Kenya, Uganda, Tanzania and Ethiopia), enabling the cluster to meet NSV objectives. The role covers end to end supply in EA: Demand & Supply Planning, Customer Service and Logistics.
Top Accountabilities
•End to end supply customer collaboration resulting in best-in-class feedback from customers regarding service levels
•Ensure appropriate SOPs are developed and necessary stakeholders understand and deliver all requirements for delivery of product to Ethiopia, Djibouti and Central Africa
•Establish customer collaborative forecasting with key customers to meet forecast accuracy targets
•Ensure all detail on orders and shipments to Ethiopia, Djibouti and Central are accurate and on time to drive 90%+ OTIF and zero demurrage from Diageo service
•Contribute to a culture of continuous improvement and knowledge sharing to drive operational excellence
Purpose of the Role
Provide seamless end to end customer supply management from forecasting to cash with the customer base in East Africa (Kenya, Uganda, Tanzania and Ethiopia), enabling meeting of cluster NSV objectives. The role covers end to end supply in EA: Demand & Supply Planning, Customer Service and Logistics.
•Influence partner leadership teams to ensure effective ordering post triangulation to meet inventory targets on end markets
•Work with multiple supply sites to deliver the volume
•Ensure onboarding of Africa Partner Markets best practice and leading customer service experience and sustainable operations in the region
•Problem solve challenges that occur in the administrative process OTC and follow through to delivery of each order
•Collaborate across East Africa to deliver continuous improvement across Supply as a value-add function
Qualifications, Experience & Skills
•BSc Engineering / Supply Chain
•Minimum 8 years experience working in international logistics and customer service
•End to end customer collaboration resulting in best-in-class feedback from customers regarding service levels
•Expert in Import processes in East Africa
•Fluent in English
•Proven track record in implementing Change Management, including focus on people and process improvement
•Experience of the S&OP/IBP cycle
•Proven ability to influence stakeholders to deliver customer focused results
•Proven ability to analyse detail at pace and provide conclusions and recommendations
•Experience in leading presentations and delivering results
•Culturally aware and able to adapt communication styles where required
•Digital Capability: SAP APO, OMP/Kinaxis capability
Worker Type
Regular
Primary Location
Nairobi HQ
