About the Role
At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. We're looking for a Customer Success Manager (m/f/d) SMB, based remotely in Germany, to help end cyber risk.
Responsibilities
•Managing a set of corporate customers who are utilizing Arctic Wolf's CyberSOC solution.
•Achieving renewal and expansion targets through consultative selling techniques.
•Listening to customers and providing feedback to the business.
•Ensuring customer satisfaction and delivery of quarterly account reviews.
•Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings.
•Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer's needs to develop plans for future growth.
•Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, comparing and evaluating possible courses of conduct to make decisions or recommendations, and understanding use cases to coach customers to alternate solutions when possible.
•Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.
Requirements
•3+ years of demonstrated success in a sales role, preferably in a technology organization.
•The ability to be flexible and work in a rapidly changing environment is required.
•Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.
•Fanatical devotion to customer service, business quality, and data security.
•Thinks out-of-the-box and energizes others with passion, quality, and commitment.
•Fluent in German and English.
•Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information.
•Background checks are required for this position.
•This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations ("EAR"). If applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.
The base salary range for this job family is 33,000 to 81,900 EUR annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.
Benefits
•Equity for all employees
•30 days annual leave, bank holidays and paid volunteering days off
•Pension plan: BaV Direktversicherung and VwL Vermögenswirksame Leistungen
•Training and career development programs
•Robust Employee Assistance Program (EAP) with mental health service
•Fertility support and paid parental leave
