About Us
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.
Role Profile
As part of our dynamic Customer Success team, you'll play a pivotal role in helping trading and financial services clients across Central and Eastern Europe unlock the full value of LSEG solutions. Your ability to build strong relationships, understand client challenges, and translate insights into actionable strategies will be key to driving adoption, retention, and long-term success.
Role Summary
In this role, you will act as a trusted advisor to trading and financial services clients, ensuring they gain maximum value from LSEG solutions. You'll drive adoption and retention through strategic engagement, proactive risk management, and collaboration with internal teams to reflect customer needs in product development. Success will require strong relationship-building skills, the ability to translate client challenges into actionable insights, and a proactive approach to identifying growth opportunities.
What You'll Be Doing
•Develop and execute customer success strategies that drive adoption and retention.
•Lead tailored client engagements through virtual meetings, training sessions, and digital content.
•Monitor product usage and feedback to identify improvements, mitigate risks, and uncover growth opportunities.
•Serve as a liaison between clients and internal teams to ensure customer perspectives shape product enhancements.
•Represent LSEG at industry events and collaborate with cross-functional teams to deliver exceptional client experiences.
What You'll Bring
•Proven experience in customer success, client relationship management, pre-sales, or trading - ideally in financial services.
•Strong communication and presentation skills with the ability to engage diverse audiences, including senior executives.
•Analytical mindset and problem-solving skills to navigate complex client challenges.
•Collaborative approach and adaptability in a fast-paced environment.
•Languages: Fluency in English and Polish.
•Education: Degree in Financial Markets, Economics, Business, or related field preferred.
•Familiarity with domains such as Asset Management, Investment Banking, Wealth Management or Trading.
•Willingness to travel as needed.
Career Stage
Senior Associate
Compensation Information
LSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between 138,700 zł - 231,300 zł. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary, this role is eligible for a Sales Incentive Plan, aligned with the company policy. Individual salary will be reflective of job-related knowledge, skills and equivalent experience.
Benefits Information
LSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
