About Welltory
Welltory is a health monitoring app with 17 million downloads across 130 countries. It combines biometrics, science, AI, and design to help people better understand their health and well-being.
Responsibilities
•Help users through Intercom, email, app stores, and social media
•Handle requests related to subscriptions, data syncing, integrations, and other issues
•Review and rate answers from Megan, the AI support agent, test prompts and pipelines, and identify failures
•Automate workflows using no-code tools such as n8n
•Improve support metrics by reducing churn and refunds, speeding up resolution, and improving response quality
•Handle sensitive conversations involving chronic conditions, health anxiety, and privacy or data-deletion requests under GDPR
Requirements
•3+ years of experience in customer support, customer success, or operations
•Ability to handle technical requests involving bugs, subscriptions, and data source syncing
•Hands-on experience with AI tools, LLMs, and automation
•Comfortable working with product, engineering, and AI teams
•Excellent written and spoken English
•Understanding of user psychology and ability to solve complex cases
•Ability to explain complex topics in clear, user-friendly language
•Tech-savviness, curiosity, and ability to learn quickly
•Comfortable working with data, including Amplitude/Metabase dashboards, basic SQL or Python, and APIs
•Interest in wearables and health data, including HRV, sleep, and stress
Nice to have
•Experience in tech products where user experience and metrics matter
Conditions
•Contractor engagement
•Flexible hours
•Competitive salary, performance-based bonuses, and stock options
•Access to a therapist and employee support program
•Health insurance
•Support for personal learning and development
•Unlimited vacation policy
